At a Glance
- Tasks: Lead the transformation of Dynamics 365 CE, optimising processes and enhancing user experience.
- Company: Join Safetykleen, a global leader in environmental services with a commitment to sustainability.
- Benefits: Enjoy competitive pay, private healthcare, and career development opportunities.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Be a key player in shaping technology solutions that drive real business impact.
- Qualifications: Strong CRM/D365 CE expertise and a proactive business partner mindset required.
The predicted salary is between 60000 - 65000 £ per year.
Lead Functional Consultant/D365 CE Business Analyst
Brentford hybrid | Dynamics 365 CE | Power Platform | Sales | Field Service | Customer Service | Global transformation
At Safetykleen, we help some of the world’s most critical industries operate more safely, efficiently and sustainably.
Across 15 countries, more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce environmental impact and improve operational performance.
The Opportunity
We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter.
We are building a high-performing technology team that will partner closely with the business to deliver best-of-breed capability across Dynamics 365, the Power Platform and emerging technologies.
This is a strong opportunity to join a global business investing properly in systems, process, data and digital capability.
- We are hiring a Lead
- Functional Consultant
/ D365 CE Business Analyst to help shape how Safetykleen develops, improves and gets the very best from its Dynamics 365 Customer Engagement platform.
This is a pro-active, business-facing role that goes beyond traditional BA scope - you'll bring genuine functional expertise to the table, not just requirements-gathering.
You will act as a true business partner , working in the interest of the business to ensure the platform serves real commercial and operational needs.
You'll sit close to stakeholders, end users, super users, technology teams and D365 partners, turning business challenges into clear requirements, practical solutions and better ways of working - while working alongside the
Solution Architect and Platform Director to help shape the product itself around what the business actually needs.
- You will support improvements across
- Sales
- (our strongest area of focus),
- Field Service and
Customer Service , helping the business optimise processes, improve adoption and use the platform in a smarter, more consistent and scalable way.
You will be joining at the right time: strong foundations are in place, the appetite for improvement is high, and there is a clear ambition to use technology, automation and modern platform capability - including AI-driven tools like
- Sales Copilot
- to create real competitive advantage.
- What You'll Be Doing
- Act as a business partner and key link between business stakeholders, end users, super users, technology teams and external D365 partners.
- Work alongside the Solution Architect and Platform Director to help shape the platform roadmap around genuine business needs.
- Gather, challenge and document requirements - bringing functional expertise to shape solutions, not just capture them.
- Support improvements across Dynamics 365 CE, with particular depth in
- Sales , plus
- Field Service and
Customer Service capability.
- Translate process gaps, user feedback and business pain points into practical system and process improvements.
- Support UAT, user groups and feedback forums to shape enhancements and improve adoption.
- Work with third-party partners and vendors to maintain, improve and enhance service delivery.
- Provide functional support to business users and colleagues across the Technology team.
- Produce user stories, process guidance, knowledge articles and best-practice documentation.
- Analyse trends in system issues to identify root causes, reduce repeat problems and improve the user experience.
- Support incident, problem and change management activity within an ITIL environment.
- Contribute to global project delivery and wider technology transformation.
- What We’re Looking For
- We are looking for a credible, commercially minded
Lead Functional Consultant/Business analyst with strong CRM / D365 CE functional expertise and the confidence to operate as a genuine business partner across business and technology teams.
You will bring
- Strong functional expertise in Dynamics 365 CE, with particular strength in
- Sales , and solid experience across
- Field Service and/or
Customer Service .
- Strong Business Analyst and functional consulting experience within CRM, business applications or technology transformation.
- Experience gathering requirements, writing user stories and actively shaping solution design.
- Good understanding of the Power Platform, including Power Apps, Power Automate and Dataverse.
- A genuine business-partner mindset - confident working with stakeholders, super users, technical teams and third-party partners, and comfortable challenging and advising in the business's interest.
- Strong communication skills and the ability to translate business needs into clear functional requirements.
- A practical process improvement mindset and the judgement to challenge where something could work better.
- Strong analytical, problem-solving and organisational skills.
- Experience supporting UAT, adoption, change activity and system improvements.
- English language skills are required; another Western European language would be an advantage.
- D365 CE certifications would be beneficial, but practical experience, ownership and delivery mindset are what matter most.
- Experience with
Sales Copilot or other AI-driven CE capabilities is a strong advantage.
- The Package
- Market-competitive pay and performance-related rewards
- Contributory pension scheme
- Life assurance and enhanced family leave
- Private healthcare from day one
- Wellbeing support, including an Employee Assistance Programme and discounted gym/lifestyle perks
- Learning and career development opportunities
- Employee recognition and referral schemes
- Retail discounts and cashback
Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
#J-18808-Ljbffr
Lead Functional Consultant / D365 CE Business Analyst in Brentford employer: Safetykleen
Safetykleen in Dinnington is an excellent employer that fosters a high-performance culture, providing a dynamic and supportive environment for its employees. With a strong focus on career progression based on results, team members are encouraged to develop their skills and achieve their professional goals. The hybrid work model offers flexibility, making it an attractive place for motivated individuals looking to thrive in their careers while contributing to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Functional Consultant / D365 CE Business Analyst in Brentford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Safetykleen or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Safetykleen.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Safetykleen.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Safetykleen that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Lead Functional Consultant / D365 CE Business Analyst in Brentford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Safetykleen.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Safetykleen and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Safetykleen
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Safetykleen uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
