At a Glance
- Tasks: Transform customer data into actionable insights and build impactful reporting solutions.
- Company: Join Safetykleen, a global leader in environmental services with a focus on sustainability.
- Benefits: Enjoy a competitive salary, generous holiday, private healthcare, and career development support.
- Other info: Be part of a dynamic team in a fast-paced, high-impact environment.
- Why this job: Make a real difference by enhancing customer experiences through data-driven decisions.
- Qualifications: Strong skills in Power BI and SQL, with experience in customer analytics preferred.
The predicted salary is between 50000 - 65000 £ per year.
Want to build something that doesn’t exist yet - and see it change the business in real time?
The Opportunity
Safetykleen has recently completed a major ERP migration and we’re now in the next phase: turning our data into sharper decisions and better customer outcomes. We’re hiring a Group Customer Insights & Reporting Specialist to build the foundations of our customer journey reporting across Safetykleen - helping us measure and improve customer health, satisfaction, service performance, and retention. This is a hands-on, technical role where you’ll use Power BI and SQL to design scalable reporting solutions and data models, working closely with stakeholders across the business. You’ll sit in a central team and shape how markets understand performance - with a clear line of sight from insight → action → impact.
If you’re excited by customer data, end-to-end journey visibility, and building modern analytics in a growing global organisation, this is a standout opportunity.
About Us
At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.
The Package
- £60,000 – £65,000 salary per annum (depending on experience)
- Company bonus (10%)
- 30 days holiday plus Bank Holidays
- 5% Contributory Pension scheme
- Family life assurance (3x salary)
- Private healthcare from day 1
- Enhanced maternity and paternity pay
- Cycle to work scheme
- Learning and career development support (internal + external courses)
- Employee recognition programme
- Corporate discount scheme (including Virgin Active / Gymflex)
- Taste Card membership discount
- Retail discounts and cashback
- Employee Assistance Programme with 24/7 confidential helpline
About You
You’re a hands-on BI specialist who can build end-to-end Power BI reporting that leaders trust and use. You have:
- Strong Power BI skills: data modelling, DAX measures, performance optimisation
- Strong SQL: extracting, shaping and validating data for reporting
- Experience reporting from Dynamics 365 Customer Engagement (CE) (customer/service journey data)
- Confidence partnering with stakeholders to turn questions into clear KPIs and dashboards
Nice to have:
- Microsoft Fabric / modern data platform exposure
- Customer analytics: retention/churn, NPS/CSAT, SLA/service performance
- Predictive / risk scoring experience (early-stage is fine)
- Data governance awareness (definitions, access, consistency)
Important: This is a BI & reporting role - not Dynamics configuration, plugins, or software engineering.
Customer Journey Reporting Ownership
- Take ownership of reporting requirements focused on the end-to-end customer journey: customer health, satisfaction and retention.
- Build dashboards and KPI reporting that help teams understand what drives churn, loyalty, and service delivery outcomes.
- Create clear reporting that connects performance across touchpoints (commercial → onboarding → service delivery → ongoing relationship).
KPI Definition & “Customer Health” Measurement
- Define and implement KPIs such as NPS, customer satisfaction, service completion vs SLAs, and leading indicators of risk.
- Work with stakeholders to agree what “good” looks like and create consistent measures that markets can adopt.
Data Modelling & BI Standards
- Design and build robust analytical models using SQL and Power BI (semantic models, measures, governance-ready definitions).
- Ensure reporting is built on common group standards with consistent methodology and definitions.
D365 CE / Dataverse Insight Enablement
- Work with Dynamics 365 CE / Dataverse data to ensure reporting is accurate, usable, and aligned to how the business operates.
- Partner with technical colleagues to ensure scalable data structures and reliable reporting pipelines.
Modern Analytics & Future Capability (Fabric / AI)
- Support our transition toward Microsoft Fabric, contributing to the development of a modern data platform (including medallion-style architecture where applicable).
- Help explore and enable predictive insight (e.g., risk scoring / churn prediction) using data-led patterns and, where appropriate, machine learning approaches.
Stakeholder Partnership & Global Collaboration
- Partner with central and market stakeholders to understand needs, prioritise delivery, and iterate reporting based on adoption and impact.
- Enable local market analysts with a consistent approach while balancing local requirements.
Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
Group Customer Insights & Reporting Specialist in Brentford employer: Safetykleen
Safetykleen in Dinnington is an excellent employer that fosters a high-performance culture, providing a dynamic and supportive environment for its employees. With a strong focus on career progression based on results, team members are encouraged to develop their skills and achieve their professional goals. The hybrid work model offers flexibility, making it an attractive place for motivated individuals looking to thrive in their careers while contributing to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Group Customer Insights & Reporting Specialist in Brentford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your Power BI and SQL skills. We want you to shine, so have examples ready that demonstrate your expertise!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a quick email. It shows your enthusiasm and keeps you on their radar. Plus, we love proactive candidates!
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals who are passionate about customer insights and reporting. Your dream job could be just a click away!
We think you need these skills to ace Group Customer Insights & Reporting Specialist in Brentford
Some tips for your application 🫡
Show Your Passion for Data:When you're writing your application, let your enthusiasm for customer data and analytics shine through. We want to see how excited you are about turning insights into action and making a real impact on customer satisfaction.
Tailor Your Experience:Make sure to highlight your hands-on experience with Power BI and SQL in your application. We’re looking for someone who can build robust reporting solutions, so be specific about your skills and any relevant projects you've worked on.
Connect with Our Values:At Safetykleen, sustainability and long-term partnerships are key. In your application, mention how your values align with ours and how you can contribute to our mission of reducing environmental footprints while boosting operational performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Safetykleen
✨Know Your Tools Inside Out
Make sure you’re well-versed in Power BI and SQL. Brush up on your data modelling skills, DAX measures, and performance optimisation techniques. Being able to discuss specific projects where you've used these tools will show your hands-on experience.
✨Understand the Customer Journey
Familiarise yourself with customer health metrics like NPS and CSAT. Be prepared to discuss how you would define and measure KPIs that reflect customer satisfaction and retention. This shows you understand the role's focus on improving customer outcomes.
✨Engage with Stakeholders
Think about how you would partner with different teams to turn their questions into actionable insights. Prepare examples of how you've collaborated with stakeholders in the past to create effective dashboards and reports.
✨Stay Ahead of the Curve
Research modern analytics trends, especially around Microsoft Fabric and predictive analytics. Showing that you're keen to contribute to the development of a modern data platform will set you apart as a forward-thinking candidate.
