At a Glance
- Tasks: Shape the future of Dynamics 365 CE and improve business processes.
- Company: Join Safetykleen, a global leader in essential services and sustainability.
- Benefits: Competitive salary, bonus, generous holiday, private healthcare, and career development support.
- Other info: Inclusive workplace with a focus on employee wellbeing and recognition.
- Why this job: Make a real impact in a tech-driven environment with exciting growth opportunities.
- Qualifications: Experience with Dynamics 365 CE and strong analytical skills required.
The predicted salary is between 65000 - 70000 £ per year.
Location: Brentford End, Hounslow, Greater London, United Kingdom
Earnings: £ to £
About Safetykleen
At Safetykleen, we help some of the world's most critical industries operate more safely, efficiently and sustainably. Across 15 countries, more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce environmental impact and improve operational performance. We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter. We are building a high-performing technology team that will partner closely with the business to deliver best‑of‑breed capability across Dynamics 365, the Power Platform and emerging technologies.
This is a strong opportunity to join a global business investing properly in systems, process, data and digital capability.
The Opportunity
We are hiring a D365 CE Business Analyst to help shape how Safetykleen develops, improves and gets the very best from its Dynamics 365 Customer Engagement platform. This is a pro‑active BA role. You will sit close to the business, working with stakeholders, end users, super users, technology teams and D365 partners to turn business challenges into clear requirements, practical solutions and better ways of working. You will support improvements across Sales, Field Service and Customer Service, helping the business optimise processes, improve adoption and use the platform in a smarter, more consistent and scalable way. You will be joining at the right time: strong foundations are in place, the appetite for improvement is high, and there is a clear ambition to use technology, automation and modern platform capability to create real competitive advantage.
What You’ll Be Doing
- Act as the key link between business stakeholders, end users, super users, technology teams and external D365 partners.
- Gather, challenge and document requirements, turning business problems into clear deliverables.
- Support improvements across Dynamics 365 CE, including Sales, Field Service and Customer Service capability.
- Translate process gaps, user feedback and business pain points into practical system and process improvements.
- Support UAT, user groups and feedback forums to shape enhancements and improve adoption.
- Work with third‑party partners and vendors to maintain, improve and enhance service delivery.
- Provide functional support to business users and colleagues across the Technology team.
- Produce user stories, process guidance, knowledge articles and best‑practice documentation.
- Analyse trends in system issues to identify root causes, reduce repeat problems and improve the user experience.
- Support incident, problem and change management activity within an ITIL environment.
- Contribute to global project delivery and wider technology transformation.
What We’re Looking For
- Experience working with Dynamics 365 CE, ideally across Sales, Field Service and/or Customer Service.
- Strong Business Analyst experience within CRM, business applications or technology transformation.
- Experience gathering requirements, writing user stories and supporting solution design.
- Good understanding of the Power Platform, including Power Apps, Power Automate and Dataverse.
- Confidence working with stakeholders, super users, technical teams and third‑party partners.
- Strong communication skills and the ability to translate business needs into clear functional requirements.
- A practical process improvement mindset and the judgement to challenge where something could work better.
- Strong analytical, problem‑solving and organisational skills.
- Experience supporting UAT, adoption, change activity and system improvements.
- English language skills are required; another Western European language would be an advantage.
D365 CE certifications, Business Analyst certifications or Functional Consultant qualifications would be beneficial, but practical experience, ownership and delivery mindset are what matter most.
The Package
- Annual salary £65,000 to £70,000
- 10% annual company bonus
- 30 days holiday plus bank holidays
- 5% contributory pension scheme
- Family life assurance at 3x salary
- Private healthcare from day one
- Enhanced maternity and paternity pay
- Cycle to Work scheme
- Learning and career development support through internal and external courses
- Employee recognition programme
- Employee referral scheme
- Retail discounts and cashback
- Employee Assistance Programme with 24/7 confidential support
- Wellbeing‑focused discounts, including Virgin Active membership, Gymflex and Tastecard.
Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
D365 CE Business Analyst in London employer: Safetykleen UK
Safetykleen is an exceptional employer located in Brentford, offering a dynamic work environment where innovation meets sustainability. With a strong focus on employee growth, the company provides extensive learning and career development opportunities, alongside a comprehensive benefits package that includes private healthcare, generous holiday allowance, and a supportive culture that values inclusivity and well-being. Join us to be part of a global team dedicated to making a positive impact while advancing your career in technology and business transformation.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE Business Analyst in London
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We think you need these skills to ace D365 CE Business Analyst in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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How to prepare for a job interview at Safetykleen UK
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Safetykleen UK!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
