At a Glance
- Tasks: Shape the future of Dynamics 365 CE by turning business challenges into practical solutions.
- Company: Join Safetykleen, a global leader in sustainable operational services.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and private healthcare from day one.
- Other info: Inclusive workplace with excellent career development opportunities and employee recognition.
- Why this job: Make a real impact in a high-performing tech team driving global transformation.
- Qualifications: Experience with Dynamics 365 CE and strong analytical skills are essential.
The predicted salary is between 65000 - 70000 £ per year.
Location: Brentford End, Hounslow, Greater London, United Kingdom
Earnings: £65,000.00 to £70,000.00
About Safetykleen
At Safetykleen, we help some of the world's most critical industries operate more safely, efficiently and sustainably. Across 15 countries, more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce environmental impact and improve operational performance. We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter.
The Opportunity
We are hiring a D365 CE Business Analyst to help shape how Safetykleen develops, improves and gets the very best from its Dynamics 365 Customer Engagement platform. This is a pro-active BA role. You will sit close to the business, working with stakeholders, end users, super users, technology teams and D365 partners to turn business challenges into clear requirements, practical solutions and better ways of working. You will support improvements across Sales, Field Service and Customer Service, helping the business optimise processes, improve adoption and use the platform in a smarter, more consistent and scalable way.
What You’ll Be Doing
- Act as the key link between business stakeholders, end users, super users, technology teams and external D365 partners.
- Gather, challenge and document requirements, turning business problems into clear deliverables.
- Support improvements across Dynamics 365 CE, including Sales, Field Service and Customer Service capability.
- Translate process gaps, user feedback and business pain points into practical system and process improvements.
- Support UAT, user groups and feedback forums to shape enhancements and improve adoption.
- Work with third-party partners and vendors to maintain, improve and enhance service delivery.
- Provide functional support to business users and colleagues across the Technology team.
- Produce user stories, process guidance, knowledge articles and best-practice documentation.
- Analyse trends in system issues to identify root causes, reduce repeat problems and improve the user experience.
- Support incident, problem and change management activity within an ITIL environment.
- Contribute to global project delivery and wider technology transformation.
What We’re Looking For
- Experience working with Dynamics 365 CE, ideally across Sales, Field Service and/or Customer Service.
- Strong Business Analyst experience within CRM, business applications or technology transformation.
- Experience gathering requirements, writing user stories and supporting solution design.
- Good understanding of the Power Platform, including Power Apps, Power Automate and Dataverse.
- Confidence working with stakeholders, super users, technical teams and third-party partners.
- Strong communication skills and the ability to translate business needs into clear functional requirements.
- A practical process improvement mindset and the judgement to challenge where something could work better.
- Strong analytical, problem-solving and organisational skills.
- Experience supporting UAT, adoption, change activity and system improvements.
- English language skills are required; another Western European language would be an advantage.
D365 CE certifications, Business Analyst certifications or Functional Consultant qualifications would be beneficial, but practical experience, ownership and delivery mindset are what matter most.
The Package
- Annual salary £65,000 to £70,000
- 10% annual company bonus
- 30 days holiday plus bank holidays
- 5% contributory pension scheme
- Family life assurance at 3x salary
- Private healthcare from day one
- Enhanced maternity and paternity pay
- Cycle to Work scheme
- Learning and career development support through internal and external courses
- Employee recognition programme
- Employee referral scheme
- Retail discounts and cashback
- Employee Assistance Programme with 24/7 confidential support
- Wellbeing-focused discounts, including Virgin Active membership, Gymflex and Tastecard.
Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
D365 CE Business Analyst employer: Safetykleen UK
Safetykleen is an exceptional employer located in Brentford, offering a dynamic work environment where innovation meets sustainability. With a strong focus on employee growth, the company provides extensive learning and career development opportunities, alongside a comprehensive benefits package that includes private healthcare, generous holiday allowance, and a supportive culture that values inclusivity and well-being. Join us to be part of a global team dedicated to making a meaningful impact in critical industries while advancing your career in technology and business transformation.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE Business Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Safetykleen UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Safetykleen UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Safetykleen UK!
✨Direct Apply to Safetykleen UK
Let's not forget to apply directly through the Safetykleen UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 CE Business Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Safetykleen UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Safetykleen UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Safetykleen UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
