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- Tasks: Drive success for top accounts, ensuring customers maximise platform value and achieve goals.
- Company: SafetyCulture is a fast-growing tech company transforming workplaces globally.
- Benefits: Enjoy flexible working, professional development, wellbeing initiatives, and fun team events.
- Why this job: Join a groundbreaking team with a mission to empower workers and improve safety and quality.
- Qualifications: 10+ years experience, fluent in German and English, with a background in Enterprise customer management.
- Other info: We prioritise inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 43200 - 72000 £ per year.
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
An awesome opportunity has arisen for a German speaking Senior Customer Success Manager to join our team!
This is a full time role that will be hybrid-flexible from London.
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing Enterprise customers in the Manufacturing, Transport, and/or Logistics industries.Apply today to join a groundbreaking team!
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in German and English
- Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager (German Speaking) employer: SafetyCulture
Contact Detail:
SafetyCulture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (German Speaking)
✨Tip Number 1
Familiarise yourself with SafetyCulture's mission and values. Understanding their commitment to transforming workplaces will help you align your experience and skills with their goals during conversations.
✨Tip Number 2
Network with current or former employees of SafetyCulture on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations for the Senior Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage Enterprise customers, particularly in the Manufacturing, Transport, or Logistics sectors. Tailoring your stories to reflect the challenges and successes relevant to these industries will make a strong impression.
✨Tip Number 4
Showcase your fluency in both German and English by practicing your communication skills. Be ready to articulate how you can build executive relationships and drive business value for Enterprise customers in both languages during interviews.
We think you need these skills to ace Senior Customer Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly with Enterprise customers in the Manufacturing, Transport, or Logistics industries. Use specific examples to demonstrate your achievements and skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping teams improve and how your background aligns with SafetyCulture's mission. Mention your fluency in German and English, and provide examples of how you've driven success for previous clients.
Showcase Your Industry Knowledge: Demonstrate your understanding of the challenges faced by Enterprise customers in the relevant industries. Include insights or recommendations based on your experience that could benefit SafetyCulture's clients.
Highlight Soft Skills: Emphasise your ability to build relationships, actively listen, and communicate effectively. These soft skills are crucial for a Senior Customer Success Manager role, so provide examples of how you've successfully used these skills in past positions.
How to prepare for a job interview at SafetyCulture
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the Manufacturing, Transport, or Logistics industries. Be prepared to discuss specific challenges these sectors face and how you can help address them using SafetyCulture's platform.
✨Demonstrate Your Language Skills
Since this role requires professional fluency in both German and English, practice speaking about your previous experiences in both languages. This will not only show your language proficiency but also your ability to communicate effectively with diverse clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer relationships. Think of examples where you've successfully retained customers or identified growth opportunities, and be ready to share those stories.
✨Emphasise Your Listening Skills
Active listening is crucial in a customer-facing role. During the interview, demonstrate your ability to listen and respond thoughtfully to questions. This will show that you understand the importance of addressing customer pain points.
