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- Tasks: Drive success for top accounts, ensuring customers maximise platform value and achieve business goals.
- Company: SafetyCulture empowers frontline workers with innovative SaaS solutions, fostering safety and operational excellence.
- Benefits: Enjoy flexible working, professional development, wellness initiatives, and fun team events.
- Why this job: Join a groundbreaking team that values customer success and promotes a vibrant, inclusive culture.
- Qualifications: 10+ years of experience, with 5+ in customer-facing roles, ideally in Manufacturing or Logistics.
- Other info: Fluency in French or German is a bonus; we prioritise potential over strict qualifications.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville.
With our in-house product and engineering teams, we\’re continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: \”How is this helping the customer?\”
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!
This is a full time role that will be hybrid from Manchester.
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing Enterprise customers in the Manufacturing, Transport, and/or Logistics industries. Apply today to join a groundbreaking team!
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- As a bonus, professional proficiency in French or German
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers\’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
You\’ll also receive other perks such as:
We\’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we\’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager (French Speaking) employer: SafetyCulture
Contact Detail:
SafetyCulture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (French Speaking)
✨Tip Number 1
Familiarise yourself with SafetyCulture's products and services. Understanding how they empower front line workers will help you articulate how you can drive success for Enterprise customers during your interview.
✨Tip Number 2
Leverage your network to connect with current or former employees of SafetyCulture. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage Enterprise customers effectively. Highlight instances where you've driven business value and built strong relationships.
✨Tip Number 4
Brush up on your French language skills if you're not already fluent. Since the role requires professional proficiency in French, being able to communicate effectively in both languages will set you apart from other candidates.
We think you need these skills to ace Senior Customer Success Manager (French Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly with Enterprise customers in the Manufacturing, Transport, or Logistics industries. Use specific examples to demonstrate your ability to build executive relationships and drive business value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how you can contribute to SafetyCulture's mission. Mention your proficiency in French and how it can benefit the role, as well as your understanding of customer pain points and how you've addressed them in the past.
Showcase Your Skills: Highlight your persuasion and presentation skills in your application. Provide examples of how you've effectively communicated with various levels within an organisation and how you've used data to inform strategies that benefited customers.
Demonstrate Cultural Fit: SafetyCulture values inclusivity and a sense of belonging. In your application, mention any experiences that reflect these values, such as teamwork, community involvement, or initiatives you've participated in that align with their culture.
How to prepare for a job interview at SafetyCulture
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in managing Enterprise customers, especially in the Manufacturing, Transport, or Logistics sectors. Be prepared to discuss specific examples of how you've driven customer success and retention.
✨Demonstrate Your Problem-Solving Skills
During the interview, focus on your ability to understand customer pain points and how you've addressed them in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your problem-solving capabilities.
✨Prepare for Language Proficiency Questions
Since the role requires French speaking skills, be ready to demonstrate your proficiency. You might be asked to conduct part of the interview in French, so brush up on relevant vocabulary and phrases related to customer success and SaaS.
✨Research SafetyCulture's Products and Values
Familiarise yourself with SafetyCulture's mission and product offerings. Understand how their solutions empower front line workers and how you can contribute to this mission. This will show your genuine interest in the company and its goals.
