At a Glance
- Tasks: Lead customer onboarding, ensuring a smooth transition and quick value realisation.
- Company: Join a global tech company focused on making work better for millions.
- Benefits: Equity options, flexible work environment, and a culture of innovation.
- Other info: Dynamic team with opportunities for personal growth and development.
- Why this job: Make a real impact by helping customers succeed with our cutting-edge tools.
- Qualifications: Fluent in German, project management experience, and a passion for customer success.
The predicted salary is between 45000 - 55000 £ per year.
We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving: factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big, but the ownership is personal. Every full-time team member gets equity: real skin in the game. When we grow, you do too. This next chapter is about scaling with intelligence, not just size, fueled by operational maturity, a clear vision, and a strong focus on AI.
Role Purpose
The Customer Onboarding Manager role exists to ensure every new SafetyCulture customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base.
Key responsibilities:
- Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.
- Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage.
- Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.
- Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.
- Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within SafetyCulture.
- Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals.
- Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum.
- Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows.
Required skills & experience:
Technical Skills
- Native or professional fluency in German.
- Proven track record implementing software, managing projects, or consulting in a SaaS environment. Depth and quality of outcomes matter more than years on a CV.
- Ability to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them.
- Comfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context.
- Project management qualification desirable; Agile or Waterfall preferred.
- Enterprise-level onboarding experience is a strong plus.
Behavioural Skills
- Exceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance.
- Proactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers.
- Genuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes.
- Strong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions.
AI Skills
- Comfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication.
- Demonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work.
What success looks like
- Customers consistently reach go-live on time, with onboarding completion rates at or above team targets.
- Post-onboarding NPS and satisfaction scores reflect a positive, confidence-building experience for customers.
- CSM handoffs are seamless: Customer Success Managers receive full context and need minimal re-education to continue customer momentum.
- A library of scalable onboarding playbooks and templates is in active use, measurably reducing average time-to-value.
- Churn risk attributable to onboarding issues is materially lower, evidenced by improved early adoption metrics and customer health scores.
Key stakeholders:
- Sales: deal handoff, alignment on customer goals, timelines, and expectations pre-onboarding.
- Customer Success Managers: seamless post-onboarding transition and ongoing customer health.
- Product: surfacing implementation feedback to inform roadmap priorities.
- Customers: primary delivery partner and point of contact throughout the onboarding journey.
- Customer Solutions & Implementation team: shared delivery standards, playbook development, and continuous improvement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Onboarding Manager, German Speaking in Manchester employer: SafetyCulture
SafetyCulture is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a dynamic work culture that blends flexibility with collaboration. With access to professional development opportunities, a supportive environment for innovation, and unique perks like an in-house culinary crew and wellbeing initiatives, employees are empowered to thrive both personally and professionally. Located in the vibrant city centre of Manchester, this role provides the chance to make a meaningful impact while being part of a recognised Best Place to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager, German Speaking in Manchester
✨Tip Number 1
Get to know the company inside out! Research SafetyCulture's products and values, and think about how your experience aligns with their mission. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to onboarding and customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Customer Onboarding Manager, German Speaking in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and making their lives better. Share specific examples of how you've done this in the past.
Tailor Your CV:Make sure your CV is tailored to the Customer Onboarding Manager role. Highlight your experience in SaaS environments and any project management skills you have. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SafetyCulture
✨Know Your Onboarding Inside Out
Make sure you understand the onboarding process thoroughly. Familiarise yourself with how SafetyCulture's onboarding works, including key milestones and success criteria. This will help you speak confidently about how you can contribute to reducing time-to-value for customers.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing multiple projects simultaneously. Use specific examples from your past roles where you successfully navigated competing priorities and maintained momentum. Highlight any tools you've used, like Jira or Salesforce, to manage workloads effectively.
✨Communicate Like a Pro
Exceptional communication is key for this role. Practice explaining complex concepts in simple terms, as you'll need to train groups and lead conversations. Prepare to demonstrate your active listening skills by discussing how you've addressed customer pain points in previous roles.
✨Embrace the Growth Mindset
SafetyCulture values a growth mindset, so be prepared to share examples of how you've sought feedback and improved processes in your past work. Discuss any experiences where you challenged the status quo and how that led to better outcomes for customers.
