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- Tasks: Manage customer portfolios, driving product adoption and engagement.
- Company: Join SafetyCulture, a global SaaS leader dedicated to improving team performance.
- Benefits: Enjoy flexible work arrangements, professional development, and awesome office perks.
- Why this job: Be part of a mission-driven team that values customer success and innovation.
- Qualifications: Experience in Customer Success at a SaaS company; strong communication and relationship-building skills.
- Other info: Access to fun office amenities like a culinary crew, gym, and team events.
The predicted salary is between 30000 - 42000 £ per year.
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe. An exciting opportunity has arisen for a Customer Success Manager to join our Training team. We believe that great work happens when every worker gets the knowledge they deserve.
Partnering with various customers to understand their business objectives, you will be dedicated to delivering ROI throughout the customer lifecycle. You will be responsible for driving adoption, retention, expansion, and advocacy of our products - directly contributing to SafetyCulture’s growth. Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will build specialist knowledge of our Training products and share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.
How you will spend your time:
- You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement.
- Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilising SafetyCulture.
- You’ll be a Training product expert with the ability to advise your customers on best practices using the SafetyCulture platform.
- Collaborate with the sales team to identify areas of opportunity and ensure non-event renewals.
- Become a trusted advisor to key stakeholders to enable the best customer experience possible.
- Advocate for customers by providing feedback to internal teams to influence the product roadmap to drive adoption and retention.
About you:
- You bring prior experience in a Customer Success Manager role at a SaaS company.
- You have a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
- You bring persuasion and presentation skills, with the ability to communicate up and down an organisation.
- You're passionate about building lasting relationships with customers and colleagues.
- You bring active listening skills and can understand customer pain points and take action.
- You enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities.
- You ideally bring Ed Tech or learning industry experience.
More than a job:
- Equity with high growth potential, and a competitive salary.
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office.
- Access to professional and personal training and development opportunities.
- Hackathons, Workshops, Lunch & Learns.
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
Office Benefits:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks.
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages.
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy.
- Quarterly celebrations and team events, including the annual Shiplt global offsite.
- On-site gym, table tennis, board games, books library, and pet-friendly offices.
Customer Success Manager - Training - 12 Month MTC employer: SafetyCulture
Contact Detail:
SafetyCulture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Training - 12 Month MTC
✨Tip Number 1
Familiarise yourself with SafetyCulture's products and services, especially their Training offerings. Understanding the features and benefits will allow you to speak confidently about how they can help potential customers achieve their goals.
✨Tip Number 2
Network with current or former employees of SafetyCulture on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience where you've successfully driven product adoption and customer engagement. Highlighting these achievements will demonstrate your capability to excel in this role.
✨Tip Number 4
Showcase your passion for customer success by researching common challenges faced by SaaS customers. Being able to articulate how you would address these issues will set you apart as a candidate who truly understands the role.
We think you need these skills to ace Customer Success Manager - Training - 12 Month MTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Customer Success Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous experience in a Customer Success Manager role at a SaaS company. Provide specific examples of how you've driven product adoption and built relationships with customers.
Highlight Soft Skills: SafetyCulture values communication and relationship-building. Make sure to illustrate your active listening skills, adaptability, and ability to persuade in your application materials. Use concrete examples to demonstrate these traits.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for SafetyCulture's mission. Mention any relevant experience in Ed Tech or the learning industry to further strengthen your application.
How to prepare for a job interview at SafetyCulture
✨Understand the Company Mission
Before your interview, make sure you understand SafetyCulture's mission of helping distributed teams improve every day. Be prepared to discuss how your values align with this mission and how you can contribute to their goals.
✨Showcase Your Customer Success Experience
Highlight your previous experience as a Customer Success Manager in a SaaS environment. Be ready to share specific examples of how you've driven product adoption and retention, and how you've built strong relationships with customers.
✨Demonstrate Data-Driven Decision Making
Since the role involves leveraging data to inform strategies, come prepared to discuss tools you've used to analyse customer data. Share examples of how you've used insights to drive engagement and improve customer experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of situations where you've successfully navigated customer pain points and how you can apply those experiences at SafetyCulture.
