Revenue Operations - AMER Business Partner Lead in Boston

Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign‐off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full‐time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in.

Revenue Operations Lead overview: We're looking for a Revenue Operations Lead to own and scale the revenue operations function across our Americas region. This is a pivotal role within a high‐growth, Global SaaS business—ideal for someone who thrives at the intersection of data, strategy, and execution. As the strategic partner to our Americas Sales and Customer Success leaders, you will be responsible for building and managing the systems, cadences, and insights that drive predictable growth and operational efficiency across the entire go‐to‐market (GTM) motion.

We are looking for a hands‐on RevOps leader that will partner directly with our Managing Director of the Americas to increase Productivity per Rep (PPR) across Sales and Customer Success. This person has a deep analytical mindset, an understanding of SaaS business models, and a proven track record of uncovering new ways to improve the growth rate of sales and CS organizations.

About you:

• 10+ years of experience, with 5+ leading Revenue or Sales Operations in a high‐growth SaaS environment.
• Deep expertise in pipeline generation strategy, territory strategy, forecasting, quota management, sales analytics, and GTM performance tracking.
• Fluency in GTM SaaS financials; comfortable building models and dashboards that guide strategic decision‐making.
• Hands‐on experience with CRM and GTM systems (Salesforce, Gainsight, Clari, Gong, Excel, etc.).
• Strong communication and influencing skills, with a track record of presenting to executive leadership.
• Highly collaborative, with the ability to lead through influence and align stakeholders across diverse teams.
• It's a nice bonus if you're comfortable using SQL to query Salesforce data in Redshift. It's not required, but it will help you move faster and make more data‐informed decisions.

How You Will Spend Your Time:

• Partner closely with the Managing Director of the Americas and GTM leadership team to own and lead all Revenue Operations for the Americas region with a high degree of autonomy, while staying tightly aligned with Global RevOps on standards, tooling, and priorities.
• Functioning as a chief‐of‐staff‐style partner, helping translate regional goals into executable plans, pressure‐testing assumptions, and driving follow‐through — rather than acting as a reactive analyst or data fetcher.
• Drive strategy, execution, and performance aimed at improving Productivity per Rep (PPR) in Sales and Customer Success.
• Owning annual and quarterly regional planning, including capacity, coverage, targets, pacing, and scenario modeling, within global guardrails and in close collaboration with Finance, Sales, Marketing, and CS.
• Build and evolve forecasting models and performance frameworks that support data‐driven decision‐making and proactive GTM planning.
• Drive cadenced revenue reporting (monthly business reviews, quarterly business reviews, forecasting, pipeline analysis).
• Serve as the trusted advisor to Sales and CS leaders, providing insights on quota attainment, team performance, pipeline health, and customer success metrics.
• Define and implement scalable processes for sales and success across reporting, territory management and customer lifecycle.
• Identify and resolve gaps in reporting, data quality, and operational workflows.
• Collaborate cross‐functionally with global teams in Sales Ops, Finance, HR, Product, and Marketing to align Americas GTM strategy with global goals.
• Lead or support high‐impact, cross‐functional strategic projects and initiatives.
• Lead the local Deal Desk to accelerate deal velocity for complex deals, provide a clear qualification process for RFPs, and ensure compliance to the commercial process for large deals.

At SafetyCulture, we care about people and growing the team, through:

• Equity with high growth potential and a competitive salary
• 401(k)
• Generous medical insurance plans
• Wellbeing initiatives such as subsidised fitness programmes, EAP services
• Paid parental leave
• Access to professional and personal training and development opportunities
• Hackathons, workshops, lunch & learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events

You'll Also Receive Other Perks Such As:

• EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt! global offsite
• Table tennis, board games, gym sessions, book club

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

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To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

We've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.