At a Glance
- Tasks: Lead a team to enhance customer loyalty and resolve challenges effectively.
- Company: Join Safetykleen, a global leader in eco-friendly solutions with over 50 years of experience.
- Benefits: Enjoy a competitive salary, hybrid work, healthcare from day one, and generous holiday allowance.
- Other info: Access to professional development and a supportive, inclusive workplace culture.
- Why this job: Make a real impact on customer relationships while contributing to a cleaner planet.
- Qualifications: Experience in customer retention or account management, strong leadership, and data-driven decision-making skills.
The predicted salary is between 42000 - 60000 € per year.
About The Role
At Safetykleen, our customers are at the heart of everything we do - and we’re looking for a leader who shares that mindset. As Customer Relations Team Leader, you’ll lead our UK&I retention activity through our Regional Relations Managers. You’ll help your team continue to build trust, solve meaningful customer challenges, and demonstrate the long‑term value of partnering with Safetykleen. This role is about people and relationships as much as performance. You’ll coach your team to take ownership of customer outcomes, step in early when accounts show signs of risk, and work with colleagues across service, branches and account management to resolve root causes properly - not just manage the cancellation conversation. Your mission: build a high‑performing, supportive team that delivers outstanding customer outcomes, deepens loyalty, and extends customer lifetime through value, solutions, and service excellence.
About Safetykleen
Imagine working for a company where your role actually matters for the planet. We’re Safetykleen - a world leader with over 50 years experience across 15 countries, empowering global businesses to keep their critical operations safer and cleaner. We deliver parts‑cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. And while we operate on a global scale, the real power of our business lives in our local teams.
The Package
- Salary: £50,000 - £60,000 per annum + OTE £70,000 - £90,000 per annum.
- Work‑life balance: Monday-Friday, no weekends
- Hybrid: Out with your people and customers in the field and working from home
- Healthcare from day 1 + 5% pension + 3x life assurance
- 25 days holiday + bank holidays
- Events, celebrations & prizes; employee recognition and referral schemes
- Enhanced maternity & paternity pay; enhanced sick pay
- Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
- Real growth: access to internal and external courses; clear progression based on performance
What You’ll Be Doing
- Driving disciplined, consistent delivery of the retention process and follow‑up rhythm – managing daily allocation and prioritisation of risk/cancellation cases, ensuring clear ownership, early intervention and next steps to strengthen customer relationships and improve renewals.
- Creating momentum and shared accountability through a predictable daily/weekly operating routine – setting clear routines, tracking progress and actions, and ensuring consistent engagement and follow‑up to prevent delays and backlog.
- Championing service recovery and root‑cause resolution – partnering cross‑functionally with branches, service and account management to intervene early, fix issues at source and improve the customer journey.
- Leading through your people – supporting, in‑field coaching and developing Regional Retention Managers to build confident customer ownership, strong influencing skills and consistently high‑quality engagement that rebuilds trust and loyalty.
- Enabling value‑led, consistent delivery – training and developing the team and driving adoption of the right tools, systems and playbooks to create solutions, improve customer outcomes and capture insight.
- Using data and insight to improve outcomes – using case progression, themes and customer feedback to spot issues early, elevate high‑value accounts, and guide effective interventions.
About You
You’re a customer‑first leader who’s structured, commercial and calm under pressure. You’ve led retention/customer success or account management workflows, you coach high‑quality conversations and strong ownership, and you work confidently across teams to resolve issues quickly. You’re data‑led with strong CRM discipline and turn insight into action. Hold a valid driving licence – essential. Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
Customer Retention Manager in Oxford employer: SAFETY-KLEEN UK LIMITED
At Safetykleen, we pride ourselves on being an employer that values both our people and the planet. With a strong focus on employee well-being, we offer a supportive work culture that promotes growth through access to training and clear progression paths. Our hybrid working model allows for flexibility, while our commitment to environmental responsibility makes your role impactful and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Customer Retention Manager role.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've successfully managed customer relationships and resolved issues in the past. Use data to back up your achievements – it’s all about demonstrating your impact!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Safetykleen is all about making a difference for the planet, so highlight your passion for sustainability and customer success when you chat with them.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Customer Retention Manager in Oxford
Some tips for your application 🫡
Show Your Customer-Centric Mindset:Make sure to highlight your passion for customer relationships in your application. We want to see how you’ve built trust and solved challenges in previous roles, as this aligns perfectly with our mission at Safetykleen.
Be Specific About Your Achievements:When detailing your experience, use specific examples that demonstrate your success in retention or account management. Numbers and outcomes speak volumes, so don’t shy away from showcasing your impact!
Tailor Your Application:Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re all about.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SAFETY-KLEEN UK LIMITED
✨Know Your Customer-Centric Approach
Make sure you can articulate your understanding of customer retention and how it impacts business success. Be ready to share examples from your past experiences where you've successfully built trust and resolved customer challenges.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you coach teams to take ownership of customer outcomes. Think of specific instances where you've led a team through difficult situations or improved performance through effective coaching.
✨Showcase Your Data-Driven Mindset
Since the role requires using data to improve customer outcomes, be prepared to talk about how you've used data and insights in previous roles. Bring examples of how you've identified issues early and implemented solutions based on data analysis.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different teams to resolve issues. Be ready to discuss how you've partnered with other departments to enhance the customer journey and ensure seamless service delivery.
