At a Glance
- Tasks: Provide IT support and ensure systems are running smoothly for a global organisation.
- Company: Join Charles River Laboratories, a leader in drug development and safety assessment.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Be part of a diverse team dedicated to improving lives globally.
- Why this job: Make a real impact on health and well-being while developing your IT skills.
- Qualifications: Experience in IT support and troubleshooting, with a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Overview
Are you an experienced IT Support Analyst and looking for your next role? Charles River Laboratories are looking to recruit for an IT Support Analyst to join on a full time, permanent basis. This is a hybrid role, with expectation for this person to be onsite at least 3 days/week at our world class facility in High Peak, UK. Reporting into the IT Support Services Manager you'll be responsible for providing IT support to the wider operational team across all levels to ensure all systems are available and functioning as needed. There may be occasional need to travel to our sites in Edinburgh and Margate. This role would suit an experienced IT Support Analyst/Technician who is looking for their next opportunity and wants to join a global organisation with further opportunity to develop and grow!
Responsibilities:
- Our Information Technology department provides a wide range of IT services to all divisions of the Charles River organisation, across numerous sites in the UK.
- Technology used: MS Windows Operating Systems (10/11), MS Windows Server (2019/2025) Active Directory, Office365, Office Suite, SCCM, Bomgar, Remote Desktop, Lab Applications (Watson/Chemdraw/Masslynx/Analyst/WinnonLin), General Desktop User Applications.
- The configuration, support and routine administration of IT equipment including PCs, laptops, mobile devices, printers. Working to support new hire onboarding - ensuring equipment is ready and available as needed.
- Gather and document functional and technical requirements and consult with the user community to turn those requirements into an appropriate funded project.
- Perform break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions when needed.
- Monitor queue in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. Monitor queue KPIs and provide solutions to improve results.
- Perform root cause analysis of complex incidents or recurring problems affecting multiple sites. Develop solutions to those problems. Document in the problem resolution knowledge database and develop training materials to resolve ongoing issues or improve knowledge.
- Develop new processes and procedures to improve existing services, or to assist in deploying new support services.
- Create the training and communications materials for new and enhanced services. Implement training for medium to large scale service rollouts.
- Participate in and document status of change management for site services.
- Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GxP).
- Coordinate with approved vendors for orders and requirements for supported sites, and projects.
- Setting and amending permissions on folders/shares on a windows file server and Sharepoint/Teams environment.
- Building laptops, desktops and installing software using SCCM.
- Being the IT representative for site related change management processes.
Requirements and Profile
- GCSEs in English and Maths as a minimum. Additional IT/Technical Qualifications are desirable.
- Relevant experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment.
- In-depth knowledge and extensive hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems.
- Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Edge and other CRL core applications such as anti-virus software, MS Outlook, Remote Access technologies/VPN utilities, SCCM, Lotus Notes, Adobe Acrobat and other Adobe products.
- Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels.
- Working knowledge of MS Windows compatible desktop and laptop hardware and use required.
- Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers.
- Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner.
- Ability to work in a multicultural environment with sensitivity and respect for diversity.
- Candidates must have a full, clean driving license and their own transport.
The salary for this position is dependent on relevant experience. All applicants must have full and permanent Right to Work in the UK as we are unable to provide sponsorship for this position.
IT Support Analyst employer: Safety Assessment
Charles River Laboratories is an exceptional employer that values the contributions of its employees in the vital field of drug development. With a strong commitment to employee growth, a collaborative work culture, and the opportunity to work in a state-of-the-art facility in High Peak, UK, you will be part of a global team dedicated to improving health outcomes. The hybrid work model and focus on diversity ensure that every team member can thrive while making a meaningful impact on the lives of people around the world.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings at Charles River or other companies.
✨Tip Number 2
Prepare for those interviews! Research common IT Support Analyst interview questions and practice your answers. Make sure you can talk confidently about your experience with MS Windows, Office365, and troubleshooting techniques.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex IT issues in the past. This will demonstrate your ability to think critically and find effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Charles River family.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience and skills that match the job description, like your knowledge of MS Windows and troubleshooting abilities. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission at Charles River. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for someone who can perform break/fix analysis and develop solutions, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Safety Assessment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like MS Windows Operating Systems and Office365. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about specific incidents where you performed root cause analysis or developed solutions for recurring problems. This will demonstrate your analytical skills and ability to think on your feet.
✨Understand the Company Culture
Research Charles River Laboratories and their mission. Familiarise yourself with their commitment to improving health and well-being globally. Showing that you align with their values can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their IT support processes or how they handle training for new services. It shows you're genuinely interested in the role and eager to contribute.
