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- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Safestore is the UK's largest self-storage group, known for its supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, healthcare plans, and discounts on products.
- Why this job: Join a friendly team that values your individuality and offers growth opportunities.
- Qualifications: Previous management experience in retail or customer-facing roles is essential.
- Other info: Be part of a company awarded 'Investors in People' Platinum accreditation.
The predicted salary is between 28000 - 32200 £ per year.
Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.
Basic starting salary: £28,000 per annum, including a bonus each month which can take you up to £32,200 per annum.
As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales.
What we will offer you:
- 28 days paid holiday per year (including bank holidays)
- Bonuses of basic monthly salary for achieving targets
- Enhanced parental leave
- Pension scheme
- Healthcare cash plan for all colleagues
- Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
- Sharesave scheme with huge success historically for our colleagues
- Colleague and family discounts on Safestore products and services
- Employee Assistance Programme
What you will offer us:
- People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
- Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
- Sales: Achieving your targets by understanding every customer’s requirements, and advising on the best solution from enquiry through to move in, driving your store’s performance (P&L) and achieving targets.
- Store standards: Customers' first impressions are key; leading your store team to deliver these, we are proud to provide our customers with excellent store standards.
A successful Store Manager will:
- Have had previous experience in a management role
- Have an operational background in a customer facing environment such as retail/consultative sales
- Be able to lead a team and coach for performance
- Have strong communication skills and be approachable
- Have strong commercial acumen
- Be able to lead your team through the fast-moving storage industry environment
About Safestore: Safestore is the UK’s largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021, we were awarded the prestigious 'Investors in People' Platinum accreditation, placing us in the top 2% of accredited organisations in the UK.
Store Manager employer: Safestore
Contact Detail:
Safestore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Safestore's values and culture. Understanding what makes us tick will help you align your approach during interviews and discussions, showcasing how you can contribute to our friendly and customer-focused environment.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific instances where you successfully improved team performance or customer satisfaction, as these are key aspects of the Store Manager role.
✨Tip Number 3
Research the self-storage industry and current market trends. Being knowledgeable about the sector will not only impress us but also allow you to discuss how you can drive sales and enhance customer experiences effectively.
✨Tip Number 4
Practice your communication skills, focusing on being approachable and engaging. As a Store Manager, you'll need to connect with both your team and customers, so demonstrating strong interpersonal skills during your interactions is crucial.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and customer service skills. Use specific examples that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Store Manager role at Safestore. Mention how your previous experiences align with their values of exceptional customer service and team motivation.
Showcase Leadership Skills: Emphasise your leadership style and how you have successfully motivated teams in the past. Provide examples of how you have coached team members to improve performance and achieve targets.
Highlight Customer Service Experience: Detail your experience in customer-facing roles, particularly in retail or consultative sales. Explain how you have maximised customer satisfaction and built strong relationships with clients.
How to prepare for a job interview at Safestore
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved performance through effective leadership.
✨Emphasise Customer Service Excellence
Since exceptional customer service is key at Safestore, be ready to discuss how you've maximised customer experience in previous roles. Share specific instances where you went above and beyond to meet customer needs.
✨Understand Sales Targets
Familiarise yourself with sales strategies and how to achieve targets. Be prepared to discuss how you've met or exceeded sales goals in the past, and how you plan to drive performance in your new role.
✨Demonstrate Strong Communication Skills
Effective communication is crucial for a Store Manager. Practice articulating your thoughts clearly and confidently, and think of examples that showcase your approachability and ability to connect with both customers and team members.
