At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Join Safestore, a friendly team dedicated to providing top-notch storage solutions.
- Benefits: Enjoy 28 days holiday, bonuses, healthcare plans, and discounts for you and your family.
- Other info: Work full-time on a flexible rota, with shifts covering 5 out of 7 days.
- Why this job: Be part of a supportive culture that values your individuality and encourages growth.
- Qualifications: Previous management experience in retail or consultative sales is essential.
The predicted salary is between 32000 - 36800 £ per year.
Here at Safestore, our people make the difference. We are a friendly team that thrives on providing exceptional customer service while selling the right storage solutions to our customers.
Basic starting salary: £32,000 per annum, with a monthly bonus that can increase your total earnings to up to £36,800 per year.
As a Store Manager, you will lead by example, providing your team with all the encouragement and training they require. You will motivate them to deliver an excellent customer experience and build strong customer relationships. Your focus will be on driving your team's performance and maximising sales.
This is a full-time, permanent role working 40 hours per week on a rota basis, covering 5 out of 7 days. Shifts fall within our opening hours: Monday to Saturday from 7:30am to 6:30pm (extended hours until 8:30pm on Thursdays), and Sundays from 10:00am to 4:00pm.
What we will offer you:
- 28 days paid holiday per year (including bank holidays)
- Bonuses based on achieving targets
- Enhanced parental leave
- Pension scheme
- Healthcare cash plan for colleagues
- Wellbeing initiatives such as discounted gym memberships and cycle-to-work schemes
- Sharesave scheme with a history of success
- Colleague and family discounts on Safestore products and services
- Employee Assistance Programme
What you will offer us:
- Sales: Achieving targets by understanding customer requirements and advising on the best solutions, from enquiry to move-in, while driving store performance (P&L)
- People: Leading and motivating the team through coaching and constructive feedback to enhance performance
- Customer service: Maximising customer experience through exceptional service
- Store Standards: Managing store responsibilities including Health and Safety and maintaining high standards to impress customers
A successful Store Manager will:
- Have previous management experience
- Possess an operational background in a customer-facing environment such as retail or consultative sales
- Be capable of leading and coaching a team for performance
- Be able to communicate effectively and build relationships with stakeholders
- Have strong commercial acumen
- Lead your team in the fast-moving storage industry environment
Store Manager employer: Safestore Holdings PLC
At Safestore, we pride ourselves on fostering a supportive and dynamic work environment where our employees are encouraged to thrive. As a Store Manager in the vibrant Notting Hill area, you will benefit from competitive compensation, generous holiday allowances, and a range of wellbeing initiatives that promote a healthy work-life balance. With a strong focus on personal development and team success, Safestore offers a unique opportunity to grow your career while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the storage industry and Safestore's offerings. Understanding the products and services we provide will help you demonstrate your knowledge during interviews and show how you can effectively lead a team in delivering exceptional customer service.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Be ready to discuss specific strategies you've used to enhance team performance and achieve sales targets.
✨Tip Number 3
Network with current or former employees of Safestore if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the Store Manager role.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would ensure a positive experience for customers. Think about how you can leverage your past experiences to create strong customer relationships and drive store performance.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant management experience and customer service skills. Use specific examples that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your leadership style. Mention how your previous experiences align with the responsibilities of a Store Manager at Safestore.
Highlight Key Achievements:In both your CV and cover letter, include quantifiable achievements from your past roles, such as sales increases or successful team projects. This will help illustrate your capability to drive performance.
Show Enthusiasm for the Role:Express genuine interest in the Store Manager position and Safestore's values. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Safestore Holdings PLC
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you’ve driven performance.
✨Demonstrate Customer-Centric Thinking
Since exceptional customer service is key for this role, think of specific instances where you've gone above and beyond for customers. Highlight your ability to understand customer needs and how that translates into sales.
✨Know the Company and Its Values
Research Safestore and its commitment to customer service and employee wellbeing. Being able to articulate why you want to work there and how you align with their values will show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios related to team management, customer complaints, or achieving sales targets to demonstrate your thought process and leadership style.
