At a Glance
- Tasks: Support and improve Safestore’s digital platforms through testing and optimisation.
- Company: Join a dynamic team at Safestore, focused on enhancing user experience.
- Benefits: Enjoy hybrid working, annual bonuses, and 25 days holiday.
- Other info: Collaborate with cross-functional teams and enjoy excellent career growth.
- Why this job: Make a real impact on customer journeys while developing your skills.
- Qualifications: Experience in UX or web testing, with strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Support the development, testing and continuous improvement of Safestore’s digital platforms, helping to deliver a smooth, reliable and user-friendly online customer experience. Working in a fast-paced commercial environment, the role focuses on structured testing and optimisation across the website CMS, pricing systems, customer database and CRM. Through hands-on testing and collaboration with internal teams, the role helps ensure systems operate effectively and support the delivery of digital and commercial objectives. The role combines web and system testing with light technical troubleshooting and minor front-end updates, identifying issues, supporting improvements and helping to enhance the overall customer journey. The position works closely with Marketing, IT and external development partners, contributing to the ongoing improvement of Safestore’s digital platforms.
Key Responsibilities / Accountabilities
- Work with the Head of Digital Experience, IT and development teams to support the planning and prioritisation of UX improvements.
- Carry out structured testing across Safestore’s web CMS, pricing systems, customer database and CRM, as well as associated booking platforms and internal tools.
- Identify, log and track bugs and user experience issues, working with development partners to support timely resolution.
- Support basic troubleshooting activities, including minor front-end updates and content structure improvements.
- Assist with testing environments and release processes, working alongside IT and development teams.
- Collaborate with internal marketing, IT and external partners to test and support the delivery of website updates and new functionality.
- Coordinate User Acceptance Testing (UAT) and regression testing activities prior to system releases.
- Support CRO and A/B testing activity, reviewing performance data and highlighting opportunities to improve the digital customer journey.
- Maintain accurate and up-to-date documentation, including testing processes, system updates and release notes.
Experience and Skills Required
- Proven experience in UX, web/system testing, QA or digital project support (typically around 2+ years’ relevant experience).
- Strong attention to detail and a structured approach to problem-solving.
- Good communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
- A customer-focused mindset, with an understanding of digital user experience (UX) principles and usability.
- Experience working with cross-functional teams, including Marketing, IT and Development.
- Basic technical knowledge to support testing and troubleshooting activities, including: HTML, CSS and JavaScript.
- Exposure to .NET environments or SQL databases (desirable but not essential).
- Experience using content management systems (CMS), with Kentico experience, is considered an advantage.
- Strong organisational skills, with the ability to manage multiple tasks and priorities effectively.
- Comfortable working with data and performance metrics to support improvements.
- Awareness of web accessibility standards and data protection requirements (e.g. GDPR) is beneficial.
- Degree in Computer Science, Digital Marketing or a related discipline, or equivalent practical experience.
Benefits
- Hybrid working.
- Annual bonus linked to performance.
- Attractive sharesave scheme (which, to date, has delivered great returns for our colleagues).
- 25 days paid holiday per year (excluding bank holidays).
- Pension scheme.
- Healthcare cash plan for all colleagues.
- Wellbeing initiatives such as discounted gym membership and a cycle to work scheme.
- Colleague and family discounts on Safestore products and services.
- Employee Assistance Programme.
- Enhanced parental leave.
UX and Web Systems Tester in Borehamwood employer: Safestore Holdings PLC
Safestore is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in Borehamwood. With a focus on collaboration and innovation, employees benefit from hybrid working arrangements, generous holiday allowances, and a range of wellness initiatives, all while contributing to the enhancement of user experiences across digital platforms. The company fosters a supportive environment where team members can thrive, ensuring that their contributions directly impact the success of Safestore's digital objectives.
StudySmarter Expert Advice🤫
We think this is how you could land UX and Web Systems Tester in Borehamwood
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Safestore Holdings PLC for a UX and Web Systems Tester, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Safestore Holdings PLC before they go live!
We think you need these skills to ace UX and Web Systems Tester in Borehamwood
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX and Web Systems Tester at Safestore Holdings PLC, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Safestore Holdings PLC does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Safestore Holdings PLC. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Safestore Holdings PLC.
How to prepare for a job interview at Safestore Holdings PLC
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Safestore Holdings PLC, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Safestore Holdings PLC might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Safestore Holdings PLC!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Safestore Holdings PLC is looking for.
