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For Companies At a Glance
- Tasks: Optimise and support IT systems for over 600 users across Europe.
- Company: Dynamic retail company with a focus on technology and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for travel.
- Why this job: Join a tech-savvy team and make a real impact in IT infrastructure.
- Qualifications: Experience in 2nd/3rd line support and a passion for technology.
- Other info: Great career growth potential in a collaborative environment.
The predicted salary is between 40000 - 45000 £ per year.
Department: Support Office
Employment Type: Permanent - Full Time
Location: Borehamwood
Compensation: £40,000 - £45,000 / year
Job Purpose – Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe.
Systems maintenance – Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently.
Aspects of our IT infrastructure include:
- Multiple Servers across multiple locations
- Nutanix VM cluster of Microsoft Servers
- Veeam Backup Infrastructure
- Hybrid Entra ID
- Hybrid O365 Microsoft Exchange with Mimecast
- Cisco & Meraki networking
- MPLS network
- Microsoft Remote Desktop Service Applications
- SCCM
- Centralised Patch Management across desktops and servers
Helpdesk support – Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can’t be resolved by our Business Support Team.
Policies and procedures – Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved.
Project work - Co-design, Implementation and assistance in I.T. Projects
Experience/Skills required
Personal Attributes
- Have a natural aptitude for technology, solving problems and finding solutions
- Able to take on systems and technologies in which they have no training
- Credible and confident when talking about technology
- Excellent communication skills, both spoken and written
- Professional/presentable, personable and approachable
- Able to commute to Borehamwood within one hour
- Flexible with working hours, able to work evenings, weekends and bank holidays when required
- Available to travel abroad if required
Technical Skills
- Windows 11 installation, deployment, administration and 2nd/3rd line support
- Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support
- Virtual machine management
- Router & Firewall configuration and administration
- Networking TCP/IP troubleshooting
- DHCP/DNS troubleshooting
- Active directory & Group Policy administration
- Hybrid Entra ID
- Hybrid Exchange/Office 365 administration and 2nd/3rd line support
- Installation and configuration of Servers, PCs, laptops, printers and peripherals
- General hardware and software troubleshooting
- Experience of 1st and 2nd line customer facing technical support
- Worked in and understand a retail, wholesale or distributed company
Beneficial Skill-set
- Azure/O365 Policy Management
- Microsoft SharePoint administration
- Microsoft SQL administration
- Sophos Central administration
- Mimecast Administration
- Veeam Backup Administration
- SCCM Imaging and Application packaging
- Fluent in French/Spanish/Dutch/German/Italian
Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support. Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.
IT Infrastructure Analyst in Borehamwood employer: Safestore Holdings PLC
Contact Detail:
Safestore Holdings PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Analyst in Borehamwood
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply for jobs; tailor your approach! Research the companies you’re interested in and reach out directly to their IT teams. A personal touch can make all the difference.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills. Be ready to discuss your experience with systems maintenance and troubleshooting. Show them you’re the go-to person for 2nd/3rd line support!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace IT Infrastructure Analyst in Borehamwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure Analyst role. Highlight your experience with systems maintenance, 2nd/3rd line support, and any relevant technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We want to see that you can communicate effectively, both in writing and verbally.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Safestore Holdings PLC
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Microsoft Servers, Cisco networking, and Veeam Backup. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about times when you provided 2nd/3rd line support and how you resolved those problems. This will demonstrate your natural aptitude for technology and your ability to find solutions under pressure.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to explain a complex issue to someone without a tech background, so being personable and approachable will go a long way.
✨Be Ready for Project Discussions
Familiarise yourself with project work related to IT infrastructure. Be prepared to discuss any relevant projects you've worked on, especially those involving co-design and implementation. Showing your enthusiasm for project work can set you apart from other candidates.
