At a Glance
- Tasks: Be the first point of contact for male victims, providing support and facilitating access to services.
- Company: Safer Wales, a Real Living Wage employer dedicated to supporting male victims of domestic abuse.
- Benefits: Competitive salary, flexible hours, and a supportive work environment focused on staff wellbeing.
- Other info: Join a team committed to equality, diversity, and empowering individuals.
- Why this job: Make a real difference in the lives of male victims while working in a trauma-informed setting.
- Qualifications: Experience in helpline or customer-facing roles, with strong communication and organisational skills.
Dyn Domestic Abuse Helpline Risk & Access Officer (Male Victims) Welsh speaker essential
Salary: MS4 – £25,353.25 Safer Wales is a Real Living Wage employer and is currently reviewing its salary framework to ensure fairness and sustainability.
- Manager
- Closing
- Date: 16th September 2026 Interview
Dates: week commencing 5th October 2026 About the Role Safer Wales recognises that men experiencing domestic abuse often face additional barriers when seeking support.
The Dyn Service provides inclusive, trauma-informed support that enables men to feel safe, respected, and able to explore their options without judgement.
As a Helpline Risk & Access Officer, you will be the first point of contact for individuals reaching out to the service.
Your role will focus on initial engagement, risk assessment, and facilitating access to appropriate support.
This is a triage and coordination role, ensuring individuals receive timely, appropriate responses and are referred to specialist practitioners where needed.
There will be times when you will hold a small caseload.
Key Responsibilities Helpline & First Contact
- Act as a welcoming and professional first point of contact for male victims of domestic abuse
- Respond to calls, emails, and online enquiries using a trauma-informed approach
- Provide immediate emotional support, reassurance, and clear information
- Build trust with callers while maintaining professional boundaries Risk Assessment & Access
- Conduct structured risk assessments (DASH RIC training provided)
- Identify and escalate risk in line with safeguarding procedures
- Facilitate timely referrals to specialist services where required
- Provide appropriate signposting to internal and external support services Administration & Coordination
- Maintain accurate, confidential, and respectful records
- Support referral tracking and information sharing across the Dyn Service
- Manage administrative aspects of triage and access processes
- Ensure compliance with data protection and organisational policies Safeguarding & Professional Practice
- Recognise and respond to safeguarding concerns appropriately
- Work within trauma-informed, strengths-based, and anti-oppressive frameworks
- Maintain clear boundaries in line with the scope of the role Teamwork & Development
- Work collaboratively with colleagues, including IDVAs and wider teams
- Participate in supervision, reflective practice, and ongoing training
- Contribute to a positive, inclusive workplace culture Person Specification Essential Experience
- Experience in a helpline, administrative, coordination, or customer-facing role
- Experience supporting individuals in emotionally sensitive situations
- Ability to gather and accurately record sensitive information Essential Skills & Qualities
- Empathetic, non-judgemental communication style
- Strong organisational and administrative skills
- Ability to remain calm under pressure
- Confidence working within clear procedures and boundaries
- Commitment to trauma-informed and person-centred practice
- Understanding of the importance of inclusive support for male victims Essential Knowledge
- Awareness of domestic abuse and its impact
- Understanding of safeguarding, confidentiality, and professional boundaries
- Commitment to equality, diversity, and anti-oppressive practice Desirable Experience in domestic abuse, housing, health, or community services Experience working in a helpline or triage environment Knowledge of DASH RIC (or willingness to train) Our Values Safer Wales is committed to: Trauma-informed, strengths-based practice Removing stigma for male victims of abuse Empowering individuals and respecting autonomy Partnership working across sectors Supporting staff wellbeing through supervision and learning
Dyn Domestic Abuse Helpline Risk &Access Officer (Male Victims) in Cardiff employer: Safer Wales Ltd
Safer Wales is an exceptional employer dedicated to empowering often overlooked communities, offering a supportive and inclusive work environment in the heart of Cardiff. Employees enjoy a generous pension scheme, flexible working hours, and a commitment to the Real Living Wage, alongside opportunities for personal and professional growth within a passionate team focused on making a lasting impact. With a strong emphasis on work-life balance and employee well-being, Safer Wales fosters a culture of respect and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Dyn Domestic Abuse Helpline Risk &Access Officer (Male Victims) in Cardiff
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Safer Wales Ltd, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Safer Wales Ltd. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Safer Wales Ltd's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Dyn Domestic Abuse Helpline Risk &Access Officer (Male Victims) in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Safer Wales Ltd. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Safer Wales Ltd.
How to prepare for a job interview at Safer Wales Ltd
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Safer Wales Ltd.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Dyn Domestic Abuse Helpline Risk &Access Officer (Male Victims) at Safer Wales Ltd.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Safer Wales Ltd that you're ready to hit the ground running in the Dyn Domestic Abuse Helpline Risk &Access Officer (Male Victims) role.
