At a Glance
- Tasks: Be the go-to person for IT support and solve tech issues daily.
- Company: Join a growing organisation that values your input and ideas.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and more!
- Other info: Participate in fun social events and initiatives for mental wellbeing.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
Safer Hand Solutions are proud to be supporting a growing and successful organisation in the recruitment of an IT Support Technician. This is an excellent opportunity for an enthusiastic and proactive IT professional looking to join a business where they can make a real impact and take ownership of day-to-day technology support.
Working closely with colleagues across the business, you will be the first point of contact for IT-related queries, ensuring staff have the systems, equipment and support they need to work effectively. You'll also liaise with external IT and telecommunications providers, helping to resolve issues and support ongoing improvements across the business.
Key Responsibilities
- Act as the first point of contact for IT support queries from office and field-based employees.
- Troubleshoot hardware, software and system issues, taking ownership through to resolution.
- Liaise with external IT and telephony providers to resolve technical issues and support business operations.
- Manage IT equipment including laptops, tablets, mobile devices and associated hardware.
- Set up equipment and user access for new starters and coordinate the return and reset of equipment for leavers.
- Maintain an accurate inventory of IT assets across the business.
- Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements.
- Coordinate with external partners to ensure systems, networks and applications are operating effectively.
- Research and recommend new technologies and process improvements to enhance efficiency across the business.
- Manage the ordering, recycling and maintenance of IT equipment.
What We’re Looking For
- Previous experience within an IT Support, IT Technician, Helpdesk or ICT Support role.
- Strong understanding of computer systems, software, hardware and mobile devices.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Highly organised with the ability to manage multiple tasks and priorities.
- A proactive and commercially aware approach to technology and process improvement.
- Experience working with external IT providers would be advantageous.
- A willingness to learn and develop within a growing organisation.
What’s in it for You?
- Starting salary from £27,500 dependent on experience.
- Annual company performance-based bonus.
- 25 days holiday plus bank holidays.
- Christmas and New Year office shutdown.
- Company pension scheme.
- Company sick pay scheme.
- Mental health and wellbeing initiatives.
- Regular social events throughout the year.
Interested? If you’re a hands-on IT professional who enjoys solving problems, managing technology and building strong relationships with both internal users and external suppliers, we’d love to hear from you. Apply today for immediate consideration.
IT Support Technician in Stone employer: Safer Hand Solutions
SaferHandCare is an exceptional employer that prioritises the wellbeing of both its staff and residents, fostering a supportive and friendly work environment. With flexible shift patterns across various locations, employees benefit from a strong team culture and opportunities for professional growth in the healthcare sector. Join us to make a meaningful impact while enjoying a rewarding career in compassionate care.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Stone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Safer Hand Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Safer Hand Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Safer Hand Solutions!
✨Direct Apply to Safer Hand Solutions
Let's not forget to apply directly through the Safer Hand Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Stone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Safer Hand Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Safer Hand Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Safer Hand Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
