At a Glance
- Tasks: Be the go-to IT support hero, solving tech issues and enhancing cyber security.
- Company: Join a people-focused business that values your contributions.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and mental health support.
- Other info: Dynamic role with opportunities for growth and regular social events.
- Why this job: Make a real impact while working with technology you love.
- Qualifications: Experience in IT support and a passion for tech are essential.
Are you the person everyone turns to when technology goes wrong? We're looking for a hands-on IT Support Technician who enjoys solving problems, supporting people, and keeping systems running smoothly. This is a fantastic opportunity to become the go-to IT person within a growing, people-focused business where your contribution will make a genuine impact every day.
This isn't a role where you'll be hidden away fixing tickets. You'll be working across the business, supporting colleagues, setting up new hardware, improving processes, and helping maintain key cyber security standards.
What You'll Be Doing
- Acting as the first point of contact for IT support across the business.
- Setting up and configuring laptops, desktops, mobile devices and IT equipment for new starters.
- Troubleshooting and resolving hardware and software issues.
- Managing IT assets and equipment inventory.
- Working closely with external IT providers to ensure issues are resolved efficiently.
- Supporting the business with cyber security and compliance requirements.
- Completing and supporting Cyber Essentials and Cyber Essentials Plus accreditation processes.
- Assisting with ISO 27001 questionnaires and information gathering.
- Identifying opportunities to improve systems, processes and technology across the business.
What We're Looking For
Essential
- Previous experience in an IT Support, ICT Support or IT Technician role.
- Experience setting up, configuring and maintaining computers, laptops and other hardware.
- Experience completing ISO 27001 questionnaires.
- Experience supporting Cyber Essentials or Cyber Essentials Plus accreditations.
- Strong understanding of IT hardware, software and user support.
- Excellent communication skills with the ability to explain technical information to non-technical users.
- A proactive approach and genuine passion for technology.
You’ll Stand Out If You
- Enjoy being the "go-to" person when people need help.
- Are organised and able to manage multiple priorities.
- Can build strong relationships across a business.
- Like identifying better ways of doing things and driving improvements.
What's In It For You?
- Salary of £27,000 - £30,000 depending on experience.
- Annual performance-related bonus.
- 25 days holiday plus bank holidays.
- Christmas shutdown period.
- Company pension.
- Regular social events.
- Company sick pay scheme.
- Mental health and wellbeing support.
- The opportunity to play a key role within a business that genuinely values its people.
Apply Today If you have hands-on IT support experience, understand cyber security compliance, and want to join a business where people come first, we’d love to hear from you.
Location: Stone, Staffordshire (Onsite 5 Days Per Week)
Salary: £27,000 - £30,000 DOE
Job Type: Full Time Permanent
IT & Cyber Security Technician in Stone employer: Safer Hand Solutions
SaferHandCare is an exceptional employer that prioritises the wellbeing of both its staff and residents, fostering a supportive and friendly work environment. With flexible shift patterns across various locations, employees benefit from a strong team culture and opportunities for professional growth in the healthcare sector. Join us to make a meaningful impact while enjoying a rewarding career in compassionate care.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Cyber Security Technician in Stone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Safer Hand Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Safer Hand Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Safer Hand Solutions!
✨Direct Apply to Safer Hand Solutions
Let's not forget to apply directly through the Safer Hand Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Cyber Security Technician in Stone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Safer Hand Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Safer Hand Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Safer Hand Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
