Complaints Advisor Stafford, Staffordshire
Hybrid Working Options £28,000 per annum Full-Time | 12-Month Fixed-Term Contract
Safer Hand Solutions are working with a well-established organisation in Stafford to recruit a Complaints Advisor . This is a fantastic opportunity for someone with experience in complaints handling, compliance, quality assurance, or customer service who enjoys resolving issues and improving customer outcomes. Key Responsibilities Manage and investigate customer complaints through to resolution.
Draft professional and empathetic complaint responses.
Identify complaint trends and recommend service improvements.
Carry out quality reviews and audits.
Support Subject Access Requests (SARs).
Maintain accurate records and ensure deadlines are met.
What We're Looking For Previous experience in complaints handling, quality assurance, compliance, or a customer-focused role.
Excellent written and verbal communication skills.
Strong attention to detail and organisational skills.
Good IT and Microsoft Office skills.
A proactive and professional approach to problem-solving.
What's on Offer? £28,000 salary
Hybrid Working
25 days holiday plus
Complaints Executive in Stone employer: Safer Hand Solutions
SaferHandCare is an exceptional employer that prioritises the wellbeing of both its staff and residents, fostering a supportive and friendly work environment. With flexible shift patterns across various locations, employees benefit from a strong team culture and opportunities for professional growth in the healthcare sector. Join us to make a meaningful impact while enjoying a rewarding career in compassionate care.
