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- Tasks: Manage customer relationships and support orders in a fast-paced environment.
- Company: Industry-leading manufacturer known for quality products and exceptional service.
- Benefits: Competitive salary, supportive team, and strong staff retention.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with excellent career growth opportunities.
The predicted salary is between 25000 - 27000 £ per year.
Managing customer relationships, orders, and enquiries in a dynamic manufacturing environment. My client is an industry-leading manufacturer, known for both the quality of their products and their exceptional customer service. They are a well-established, supportive business with excellent staff retention and a strong reputation within their field. Due to a recent internal change, they are now looking to recruit an additional Customer Support / Account Coordinator to join their team.
Full-time Monday - Friday 9:00am - 5:00pm Newcastle-under-Lyme Office based £25k - £27k
Role
This is a varied and fast-paced position where you will manage and support a portfolio of existing, new, and prospective customers, ensuring a consistently high level of service is delivered. Working closely with both the Customer Support and Sales teams, you will act as a key point of contact, handling enquiries, processing orders, and supporting the wider business.
Day-to-day responsibilities will include:
- Managing customer enquiries via email and telephone, ensuring prompt and professional responses.
Customer Service Advisor - Account Coordinator in Stoke-on-Trent employer: Safer Hand Solutions
Contact Detail:
Safer Hand Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Account Coordinator in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their products, and think about how your skills can help them maintain their exceptional customer service. Practise common interview questions so you can showcase your experience confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind, which is always a plus!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Advisor - Account Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in managing customer relationships and handling enquiries, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully managed customer queries in the past.
Highlight Relevant Experience: If you've worked in a fast-paced environment before, let us know! Mention any specific experiences that relate to managing orders or supporting customers, as this will help us see how you'd fit into our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Safer Hand Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and what sets them apart in the manufacturing industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to manage relationships is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you ensure a high level of service, as this aligns perfectly with what they’re looking for.
✨Prepare for Common Scenarios
Think about common scenarios you might face in this role, such as dealing with a difficult customer or managing multiple enquiries at once. Practise your responses to these situations so you can demonstrate your problem-solving abilities and adaptability during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.