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- Tasks: Join our team as a Customer Care Advisor, providing top-notch support and managing client requests.
- Company: Be part of a global organization with a friendly and collaborative work environment.
- Benefits: Enjoy a competitive salary, progression opportunities, and a vibrant open-plan office.
- Why this job: This role offers hands-on experience in customer service and a chance to grow your skills.
- Qualifications: Proficiency in Microsoft Office and excellent communication skills are essential; help desk experience is a plus.
- Other info: Fixed term contract for up to 9 months, Monday to Friday, 8am to 5pm.
Service Desk Advisor – Fixed Term Contract Monday to Friday 8am – 5pm £25,000 per annum increasing to £26,000 after probation Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer system. To liaise with site-based engineers and field-based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreements. To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to. Candidates suitable for this role will: Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential Any previous experience working with an internal database would be advantageous It is essential for the right candidate to: Have excellent verbal and written communication skills Be organised and able to multi-task Be able to use time as a valuable resource and manage own time to achieve required outcomes Be able to work under pressure A minimum of one-year experience working in a help desk environment is desirable Working experience in a customer focused setting is essential The role is working within a beautiful open plan office, with a friendly team. Progression and development opportunities in abundance. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies
Customer Care Advisor - Fixed Term Contract employer: Safer Hand Solutions
Contact Detail:
Safer Hand Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Fixed Term Contract
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as proficiency in these tools is essential for the role. Consider practicing with real-life examples to showcase your abilities.
✨Tip Number 3
Prepare to discuss your previous experience in a help desk environment. Think of specific examples where you successfully managed multiple tasks under pressure, as this will highlight your organizational skills.
✨Tip Number 4
Research the company and its services to show your genuine interest during the interview. Being knowledgeable about their operations will set you apart from other candidates.
We think you need these skills to ace Customer Care Advisor - Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Advisor position. Understand the key responsibilities and required skills, such as proficiency in Microsoft Office and excellent communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and help desk environments. Emphasize any specific achievements or tasks that align with the duties mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention your organizational skills and how you can manage multiple tasks effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Safer Hand Solutions
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, be prepared to demonstrate these during the interview. Practice clear and concise responses to common questions, and consider how you can effectively convey your thoughts.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous experience in customer-focused settings. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your capability to thrive in a help desk environment.
✨Demonstrate Your Organizational Skills
The ability to multi-task and manage time effectively is crucial for this position. Prepare to discuss how you prioritize tasks and handle pressure, perhaps by sharing a situation where you successfully managed multiple responsibilities.
✨Familiarize Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this role. Brush up on your skills in Word, Excel, and PowerPoint, and be ready to discuss how you've used these tools in past roles to enhance your productivity and efficiency.
