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- Tasks: Provide hands-on IT support, troubleshoot issues, and assist with equipment maintenance.
- Company: Join a family-led, award-winning company in Stone, Staffordshire, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, training opportunities, and workplace mental health support.
- Why this job: Be part of a thriving team where your contributions are valued and career growth is encouraged.
- Qualifications: Previous ICT support experience and strong communication skills are essential.
- Other info: Flexible working hours and a proactive approach to technology improvements are key.
The predicted salary is between 20800 - 36400 £ per year.
This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving team and company based in Stone, Staffordshire. You will be working as part of an award-winning, well-established, family-led company that fosters a supportive and forward-thinking work culture.
As the Technical Support Engineer, you will provide first-hand support in diagnosing and troubleshooting IT issues, including hardware complications, software faults, as well as system and network problems. Your role will be key to ensure that the company remains operational. Being a first point of contact for technical support (face to face, calls and messages) is also essential.
Within the position, you will be expected to:
- Be the go-to person for all technical/IT related repairs, maintenance, complications or queries, taking ownership of these issues and following them through to resolution.
- Diagnose and fix equipment (i.e. laptops, bodycams, tablets, headsets etc.).
- Escalate unresolved issues to the relevant team or the IT partner.
- Provide one-to-one advice and step-by-step instruction either face to face, over the phone or in writing.
- Guarantee compliance to regulatory requirements.
- Frequently liaise with 3rd party IT equipment suppliers and the designated IT partner.
- Oversee recycling and ordering of equipment, ensuring efficiency.
- Keep the comms room tidy and hazard-free.
- Ensure all updates are uploaded to the internal system.
- Support the wider Project Manager with any IT/Tech projects.
- Take a proactive approach to seeking more efficient/improved processes and systems.
- Record all faults.
- Assist with the onboarding of new starters, ensuring they have all required equipment and are set up.
- Purchase hardware.
- Engage with managers and stakeholders.
- Continuously keep abreast of market research and contribute to highlighting new ideas and improvements.
- Attend bi-monthly meetings regarding the company's ChatBot.
- Ensure all compulsory external testing/cyber security is kept up to date.
Requirements:
To be successful, you will ideally have previous experience in a similar ICT Support position/environment and offer an excellent understanding of Microsoft. You will also be expected to:
- Be confident in providing ICT support.
- Have previous experience dealing with 3rd party servers.
- Offer fantastic communication skills, liaising with others at all levels of seniority.
- Be organised, able to prioritise well and multitask.
- Have a great work ethic with a willingness to learn and improve, and a flexible attitude.
- Be forward-thinking and enthusiastic about coming up with new ideas and suggestions.
Additional Information:
- 25 days holiday (+ BH)
- Excellent training, development, and progression opportunities
- Competitive salary with annual reviews
- Company pension
- Christmas shutdown
- Social events throughout the year
- Private car park
- Company sick pay scheme
- Workplace Mental Health support/initiative
- A supportive senior leadership team
This is a brilliant opportunity in Stone, Staffordshire for an experienced Technical Support Engineer professional to join an established, fast-growing business, offering fantastic career potential.
Technical Support Engineer in Stone, Staffordshire employer: Safer Hand Solutions Ltd
Contact Detail:
Safer Hand Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Stone, Staffordshire
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Since this role involves diagnosing hardware and software issues, having hands-on experience with similar equipment will give you an edge.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively resolved technical issues in the past. Being able to articulate your thought process clearly will demonstrate your confidence and competence.
✨Tip Number 3
Research the company culture and values before your interview. Since they pride themselves on a supportive work environment, be ready to share examples of how you contribute positively to team dynamics.
✨Tip Number 4
Prepare questions that reflect your interest in continuous improvement and innovation. This shows that you're not just looking to fill a role but are genuinely interested in contributing to the company's growth and efficiency.
We think you need these skills to ace Technical Support Engineer in Stone, Staffordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and ICT environments. Emphasise your skills in diagnosing IT issues, working with hardware and software, and any previous roles that required excellent communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this family-led business and how your values align with their supportive culture.
Highlight Relevant Skills: In your application, clearly outline your experience with Microsoft products, 3rd party servers, and your ability to communicate effectively at all levels. Use examples to demonstrate your problem-solving skills and proactive approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Safer Hand Solutions Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with diagnosing and troubleshooting IT issues. Be prepared to discuss specific examples of hardware and software problems you've resolved in the past, as this will demonstrate your capability for the role.
✨Communicate Clearly and Confidently
Since the role requires liaising with various stakeholders, practice articulating your thoughts clearly. Use straightforward language when explaining technical concepts, and be ready to answer questions about your communication style.
✨Demonstrate a Proactive Approach
The company values forward-thinking individuals. Prepare to discuss any ideas you have for improving processes or systems based on your previous experiences. This shows that you're not just reactive but also proactive in your approach.
✨Emphasise Team Collaboration
As a Technical Support Engineer, you'll need to work closely with others. Share examples of how you've successfully collaborated with teams in the past, especially in high-pressure situations, to show that you're a team player.
