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- Tasks: Join a dynamic team to support customers in financial difficulty through calls, chats, and emails.
- Company: A family-led, award-winning company with a supportive culture in Stone, Staffordshire.
- Benefits: Enjoy a competitive salary, uncapped commission, hybrid working, and excellent training.
- Why this job: Make a real difference by helping people manage their finances while growing your career.
- Qualifications: 1 year of call centre experience and strong communication skills required.
- Other info: Fantastic support network, mental health initiatives, and 100% employee recommendation rate.
The predicted salary is between 24570 - 24570 £ per year.
Due to company growth, this is a fantastic opportunity for an experienced Customer Service professional to join a thriving team and company based in Stone, Staffordshire. You will be working as part of an award-winning, well-established, family-led company that offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment across the business as a whole.
Stone (Hybrid Working) Salary: £24,570 + uncapped commission
Shifts worked on a rota basis / 37.5 hours per week:
- Monday-Friday 8:00am to 4:30pm
- 9:30am to 6:00pm
- 12:00pm to 8:00pm
- Saturday 8:00am to 2:00pm
The Role:
As the Customer Service Advisor, you will join an exceptional team of 15, and whilst this is a challenging role, it is highly rewarding where no two days are the same. You will play a key part in achieving the company goal: helping people get out — and stay out — of debt. You will handle inbound and outbound calls, live chat, and emails, working with customers who may be experiencing financial difficulty. Using excellent listening, questioning, and negotiation skills, you will agree fair and affordable payment arrangements while adhering to client instructions and regulatory requirements.
On a day-to-day basis, your responsibilities will include:
- Handle inbound and outbound customer contact via phone, live chat, and email
- Negotiate and agree affordable payment plans tailored to individual circumstances
- Manage objections professionally and compassionately
- Work collaboratively with your team to share best practice and improve performance
- Accurately update systems and maintain detailed case notes
- Work towards individual and team targets while delivering excellent customer service
Requirements:
To be successfully considered for the position of Customer Service Advisor, you will have a minimum of 1 year's call centre experience, and a conscientious personality. In addition to this, you will also demonstrate:
- Proven customer service experience, with excellent listening and communication skills
- Great IT proficiency
- Strong written and verbal English
- Resilient and able to handle challenging conversations
- Self-motivated and target-driven
- Assertive yet compassionate approach
- Strong negotiation and objection handling skills
- Positive, friendly, and a team player
- High attention to detail with the ability to multitask and adapt quickly
Additional Information:
This role can be very challenging at times, but you have a fantastic support network, approachable managers, and mental health support at hand if needed. The wider team recently reported a 100% recommendation rate in their employee survey!
To make sure you feel confident in your ability to carry out the role, you will engage in a dedicated two-week induction/training programme, providing in-depth knowledge of the industry, the systems, and clients. After probation, you will have access to ongoing development, a clear grading structure, and genuine progression opportunities.
£24,570 basic salary + lucrative uncapped commission
Hybrid working (3 days office / 2 days home after probation)
21 days holiday (+ bank holidays + 4 days over Christmas)
Flexible shift patterns
Excellent training
Mandatory office shutdown between Christmas & New Year
Company pension scheme
Company sick pay
Free onsite parking
Casual dress days and regular social events
Mental Health Champions and wellbeing initiatives
This is a truly brilliant opportunity in Stone, Staffordshire for an experienced Customer Service professional to join an established, fast-growing business, offering fantastic career potential.
Customer Service Advisor in Stone employer: Safer Hand Solutions Ltd
Contact Detail:
Safer Hand Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stone
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're a great fit for their supportive and forward-thinking environment.
✨Tip Number 2
Practice your listening and communication skills! Since you'll be handling challenging conversations, role-play with a friend or family member. This will help you feel more confident when negotiating payment plans during the actual calls.
✨Tip Number 3
Don’t forget to highlight your resilience and ability to handle objections. Share specific examples from your past experiences where you successfully navigated tough situations. This will show them you can thrive in their dynamic team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Customer Service Advisor in Stone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially any call centre work, and showcase your excellent communication skills. We want to see how you fit into our supportive and forward-thinking culture!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s handling challenging conversations or negotiating payment plans, we love seeing real-life applications of your abilities. This helps us understand how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We value a positive and friendly approach, so don’t be afraid to show us who you are! A genuine tone can make your application stand out and resonate with us as a family-led company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic company culture right there!
How to prepare for a job interview at Safer Hand Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a challenging role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers compassionately.
✨Be Ready for Role-Play Scenarios
Since this role involves handling challenging conversations, be prepared for potential role-play scenarios during the interview. Practising how you would negotiate payment plans or manage objections can give you an edge and showcase your negotiation skills.
