Mentor Support Worker

My client is a well-established provider of high-quality care to young people (aged 16 to 18), offering Supported Living accommodation for young people. Working directly with young people who may have experienced trauma, family breakdowns or care leaving, helping them to develop social skills, access education, training and employment.

In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development.

The Support Worker will be:

• Lead, supervise, and support a team of support workers, providing guidance, mentoring, and regular supervision.
• Manage staffing rotas, ensuring adequate coverage and maintaining service quality.
• Participate in recruitment, training, and development of support staff.
• Act as a role model, demonstrating best practices in supporting young people.
• Ensure that the service is fully compliant with Ofsted requirements, including quality standards, safeguarding practices, and reporting.
• Participate in internal and external audits, implementing recommendations as needed.
• Maintain up-to-date and accurate records, ensuring all documentation aligns with Ofsted and organisational policies.
• Support the Team Manager & Registered Manager in preparing for Ofsted inspections and in maintaining high standards of care.
• Respond to safeguarding concerns promptly and appropriately.
• Work closely with the management team to review and implement safeguarding policies and procedures.
• Ensure that incidents, accidents, and complaints are properly documented and reported, following all safeguarding protocols.
• Build positive relationships with young people, encouraging engagement with the service and participation in activities that promote personal growth and independence.
• Organise and support life skills programs and activities, focusing on education, employment, and social development.
• Collaborate with external partners, including schools, employers, and community services, to ensure young people are fully supported.

The ideal candidate for the Support Worker will have:

• Experience working within Ofsted-regulated services, with knowledge of compliance requirements and inspection frameworks.
• Strong knowledge of safeguarding policies, risk assessments, and crisis management.
• Ability to manage challenging behaviours and work effectively with young people who may have complex needs (e.g., mental health issues, behavioural challenges, learning difficulties).
• Excellent verbal and written communication skills, with the ability to maintain accurate records and write reports.
• A commitment to promoting independence, inclusion, and positive outcomes for young people.

Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits:

• Competitive salary and pension scheme.
• Opportunities for professional development and training.
• Supportive and inclusive working environment.
• Well-being hours and your birthday off.

If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration.

Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies.