Complaints Advisor
Stafford, Staffordshire Hybrid Working Options
£28,000 per annum
Full-Time | 12-Month Fixed-Term Contract Safer Hand Solutions are working with a well-established organisation in Stafford to recruit a
Complaints Advisor
.
This is a fantastic opportunity for someone with experience in complaints handling, compliance, quality assurance, or customer service who enjoys resolving issues and improving customer outcomes.
Key Responsibilities
Manage and investigate customer complaints through to resolution. Draft professional and empathetic complaint responses. Identify complaint trends and recommend service improvements. Carry out quality reviews and audits. Support Subject Access Requests (SARs). Maintain accurate records and ensure deadlines are met. What We're Looking For
Previous experience in complaints handling, quality assurance, compliance, or a customer-focused role. Excellent written and verbal communication skills. Strong attention to detail and organisational skills. Good IT and Microsoft Office skills. A proactive and professional approach to problem-solving. What's on Offer?
£28,000 salary Hybrid Working 25 days holiday plus
Complaints Executive in London employer: Safer Hand Solutions Ltd
SaferHandCare is an exceptional employer that prioritises the wellbeing of both its employees and clients, offering a supportive and friendly work environment. With flexible part-time opportunities, we encourage personal growth and development through ongoing training and mentorship, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
