Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support German customers with sales inquiries and admin tasks in a dynamic team.
- Company: Join a friendly, established outdoor company known for premium products since 2007.
- Benefits: Enjoy early finish Fridays, competitive pay, holiday packages, and potential bonuses.
- Why this job: Be part of a fast-growing business with great career potential and a supportive culture.
- Qualifications: Fluent in German, with customer service experience and strong communication skills required.
- Other info: Opportunity to attend tradeshows in Europe and engage in marketing activities.
The predicted salary is between 22000 - 30000 £ per year.
A well-established company in the outdoor industry based in Congleton. My client specialise in providing high-quality clothing, footwear, and equipment to businesses and organizations. They have a key focus on delivering premium products that offer durability, performance, and sustainability, catering to professionals and outdoor enthusiasts alike.
The German Speaking Customer Support Executive will be a motivated, sales focused individual and join their busy team in Congleton, Cheshire. This new position is specifically focused on supporting my clients German customer base and the successful German Speaking Customer Support Executive needs to be able to speak fluent German; any additional European languages would be a big bonus.
Reporting to and supporting the EU Business Development Manager, the German Speaking Customer Support Executive will be the first point of contact for EU customers, providing excellent customer service when responding to sales enquiries and providing admin support. The German Speaking Customer Support Executive will play a vital role in identifying, qualifying, and securing business with mid-market and enterprise clients and ideally has some experience of working in B2B environments.
- Answering all customer enquiries via email and phone in a timely manner including new customer support.
- Providing excellent customer service when responding to incoming quote requests and liaising with customers on good solutions to requirements, aiming to convert new enquiries into sales orders.
- Driving sales revenue by effectively communicating with customers to identify their requirements and matching those as closely as possible to the available products, offering multiple choices where possible.
- Building and maintaining positive customer relationships and evaluating opportunities to enhance sales, customer satisfaction and retention.
- Accurate data entry and maintenance of the customer database.
- Raising orders on our internal system and sending clients proforma invoices including chasing of outstanding payments.
- Translating of documents and assisting with marketing activities as needed.
- Occasionally attending tradeshows in Europe.
In order to be successful in this role:
- Fluent in German (written and spoken) to native level.
- Excellent listening and communication skills.
- Very good organisational skills and ability to work independently while sticking to tight deadlines.
- Previous customer service and admin experience.
- Sales focused with strong attention to detail.
- Proactive, enthusiastic, and flexible.
- IT literate (CRM experience, MS Office).
In return you will receive:
- A friendly and relaxed working environment.
- Early finish Fridays.
- Competitive pay and holiday packages.
- Possible share of bonus schemes.
This is a brilliant opportunity for someone to join an established, fast-growing business, offering fantastic career potential.
German Speaking Customer Support Executive in Congleton employer: Safer Hand Solutions Ltd
Contact Detail:
Safer Hand Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Support Executive in Congleton
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively with potential customers during the interview process.
✨Tip Number 2
Familiarise yourself with the outdoor industry and the specific products offered by the company. Understanding their offerings will allow you to speak confidently about how you can support their German customer base.
✨Tip Number 3
Prepare examples of your previous customer service experiences, particularly in B2B environments. Highlighting your ability to handle inquiries and convert them into sales will demonstrate your sales-focused mindset.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A proactive and positive attitude can set you apart from other candidates and align well with the company's friendly culture.
We think you need these skills to ace German Speaking Customer Support Executive in Congleton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant sales roles. Emphasise your fluency in German and any other languages you speak, as well as your IT skills, particularly with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the outdoor industry and your motivation to support German-speaking customers. Mention specific examples of how you've successfully handled customer inquiries or sales in the past.
Highlight Relevant Experience: In your application, focus on any previous roles where you provided customer support or worked in a B2B environment. Detail your ability to build relationships and drive sales, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Safer Hand Solutions Ltd
✨Brush Up on Your German
Since this role requires fluent German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency, as this will be crucial for the position.
✨Know the Company Inside Out
Research the company’s history, values, and product offerings. Understanding their focus on sustainability and quality will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, especially in a B2B context, to showcase your problem-solving skills and customer-centric approach.
✨Highlight Your Sales Experience
Since the role is sales-focused, be sure to highlight any relevant experience you have in driving sales or converting enquiries into orders. Use specific examples to illustrate your success in previous roles and how you can contribute to their growth.
