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- Tasks: Join our team as a Customer Service Advisor, handling calls and processing requests daily.
- Company: Be part of a global organisation dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary of £26,208 and a fixed-term contract with a supportive team.
- Why this job: This role offers hands-on experience in customer service and a chance to develop your skills.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential; help desk experience is a plus.
- Other info: This is a 15-month fixed-term role, perfect for those looking to gain valuable experience.
The predicted salary is between 22000 - 29000 £ per year.
Fixed Term Contract 15 months Monday to Friday 8.30am – 5pm £26,208 per annum
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Customer Service Advisor on a fixed term contract for 15 months. The overall purpose of the Customer Service Advisor is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include:
- Answer all incoming calls.
- Process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
- Accurately process reactive, planned, and statutory compliance tasks.
- Action reactive requests from our client base and log all requests on in-house computer system.
- Liaise with site-based engineers and field-based facility managers to action requests as necessary.
- Liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
- Ensure that timeframes are adhered to in relation to service level agreements.
- Be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.
Candidates suitable for this role will:
- Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential.
- Any previous experience working with an internal database would be advantageous.
It is essential for the right candidate to:
- Have excellent verbal and written communication skills.
- Be organised and able to multi-task.
- Be able to use time as a valuable resource and manage own time to achieve required outcomes.
- Be able to work under pressure.
- A minimum of one-year experience working in a help desk environment is desirable.
- Working experience in a customer focused setting is essential.
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions and ask for Jo Thompson. Alternatively, submit your application for consideration.
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
Customer Service Advisor in Stoke-On-Trent employer: Safer Hand Solutions Ltd
Contact Detail:
Safer Hand Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stoke-On-Trent
✨Tip Number 1
Familiarise yourself with the company and its customer service operations. Understanding their values and how they interact with clients can help you tailor your approach during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as proficiency in these tools is essential for the role. Consider taking a quick online course or tutorial to refresh your knowledge and show your commitment to being well-prepared.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Advisor position.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service Advisor in Stoke-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in Microsoft Office and experience in a help desk environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Customer Service Advisor role. Mention your ability to multi-task and work under pressure, as these are key requirements.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided customer support or worked with internal databases. Use specific examples to demonstrate your problem-solving abilities and how you managed client requests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Safer Hand Solutions Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with clients and colleagues.
✨Demonstrate Organisational Skills
Being organised is key in this role. Prepare examples of how you've managed multiple tasks or prioritised your workload in previous positions. This will show that you can handle the demands of the job and meet service level agreements.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your skills in Word, Excel, and PowerPoint before the interview. You might be asked about your experience with these tools, so be ready to discuss how you've used them in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific situations where you've successfully resolved customer issues or managed tight deadlines. This will help you illustrate your experience in a customer-focused setting.
