Agile working arrangements allowing staff to work from home and/or in other agencies; and community settings as appropriate. Fixed Term to March 31st 2028 £36,170.42 full-time equivalent pro rata
Safer Communities has been jointly commissioned by the Durham Police and Crime Commissioner and Trading Standards and local authorities to deliver support to Fraud victims across the Durham Police Force area. The Service Delivery is therefore dictated by our Contract with the above and the job role reflects these demands.
Duties and responsibilities
- The role involves working with victims of fraud to assist them to recover money, either by acting as their agent during communications with financial institutions or providing appropriate advice to enhance their knowledge.
- To work alongside colleagues within the Victim Care and Mentor Service and Durham and Darlington Trading Standards Teams to enhance existing support to Fraud victims.
- To review Report Fraud data and Durham Constabulary reports to identify opportunities to recover monies on behalf of victims of fraud.
- To conduct home visits to support victims, providing advocacy in liaising with financial institutions and the Financial Ombudsman Service.
- Attend public and professional meetings.
- Undertaking supervision and relevant training, as deemed necessary to fulfil the duties required.
Note The above list is not exhaustive and other duties commensurate with the general nature of the post may, from time to time, be required. In addition, there may be some variation and/or development of the above duties and responsibilities, without changing the general nature of the post.
General Information
There is an expectation that Safer Communities staff understand all available services across the organisation, to enable service users to access as many opportunities as required throughout the period of their engagement.
- Safer Communities is committed to the active promotion of Equality, Diversity and Inclusion opportunities, both as an employer and in the provision of service delivery. All staff are responsible for ensuring the practical application of this policy.
- Under the Health & Safety at Work Act, all staff are required to take care of their own health and that of other employees, by undertaking their statutory duties.
- Comply with the requirements of Safer Communities’ policies and practices.
- Comply with mandatory core training.
- The post holder will be subject to a Disclosure and Barring (DBS) check and Police vetting.
- You have experience working in operational financial crime – or have other relevant experience that we should consider
- An understanding of the impact of fraud upon victims
- The ability to act with discretion and maintain confidentiality
- Integrity, initiative and commitment in all interactions with colleagues and key stakeholders
- Excellent verbal and written communication skills
- Have a good understanding of the partnership landscape. The ability to build relationships with representatives from other agencies and develop effective communications
- Be non-judgmental and work within the principles of equality and diversity
- Have good organisational and administrative skills
- Computer literate, proven experience with spreadsheets, word processing and database applications
- Self-motivated and able to work with minimum supervision
- An understanding of the reimbursement options available through financial institutions and the processes for supporting victims in seeking recovery of their losses.
- Understand the Financial Ombudsman Service and its investigative role in supporting fraud victims
- Hold a full driving licence and have use of a vehicle with business insurance cover
- Have a good understanding of the Criminal Justice System, including knowledge of the legal processes and the Victim Code of Practice
- Be confident in the use of IT systems, including the use of an electronic Case Management System
- Have a good understanding of the requirements of the Data Protection Act (General Data Protection Regulations) and ensure appropriate levels of confidentiality
- Be willing to attend training, events, and conferences, as required
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