Digital Systems Engineer in Glasgow

Location: Glasgow (Hybrid – 3 days in office)

Department: IT/Quality

Who we are: At Safehinge Primera we have a clear purpose; Together we design for good. We help protect people through vulnerable times. We envisage, design and deliver innovative products, which dramatically improve peoples’ lives in challenging environments such as schools, hospitals and mental health facilities. Our designs make a positive difference. Over the years we have invested heavily in developing an award-winning range of lifesaving products for the education and demanding mental health sectors. Our products for mental health facilities solve the biggest patient suicide risks, and our products are unmatched globally. We’ve got a track record of success designing and delivering best in class products that improve lives. We have grown significantly in the last three years and our aim is to reach £30m of global revenue in the next three years and increase our impact; through profitable growth we can help more people through vulnerable times. We are a fast-growing company who continually set the bar high for ourselves. We’re committed to continuously raising the standard of the sectors in which we operate. We do this through hard work and commitment in a culture of collaboration, listening and understanding. Importantly we do this together, as a team.

Role Summary: The Digital Systems Engineer owns and supports our core business platforms, including our ERP system (Odoo Enterprise) and Microsoft 365 Business Premium. This is an internal role with real accountability for how systems operate day-to-day across all internal customers. You will be a key stakeholder in relation to Information Security and will work closely with the Information Security Engineer.

Key responsibilities:

• ERP & Business Systems Ownership: Administer, support and optimise our ERP platform across core business processes. Act as the internal owner for ERP configuration, data integrity, permissions and change control. Work with external implementation partners where specialist input is required. Support upgrades, testing and continuous improvement of ERP functionality.
• Microsoft 365 & Workplace Technology: Administer Microsoft 365 Business Premium including SharePoint, Exchange, Teams and Intune. Manage user onboarding and offboarding, access controls and permissions. Support collaboration, document management and endpoint management.
• IT Operations & Infrastructure: Manage and support endpoints, laptops, printers, networks, NAS and Ubiquiti infrastructure. Provide Tier 2/3 IT support and resolve escalated technical issues. Support backup, disaster recovery and restore testing.
• Automation, Reporting & Improvement: Automate workflows using Power Automate and related tools. Support Power BI reporting and data flows where required. Work directly with business users to deliver practical system improvements.
• Governance & Documentation: Own and maintain system documentation, SOPs and runbooks. Manage the relationship with our managed service provider, including quarterly service reviews. Ensure systems operate in line with ISO9001 and ISO27001 expectations.

What you’ll bring:

• Experience working as the internal point of accountability (sysadmin) for ERP data, configuration, and change - working with external partners where required.
• Strong hands-on experience with Microsoft 365 administration.
• Experience supporting hybrid environments (cloud and on-prem).
• Strong troubleshooting skills across applications, infrastructure and endpoints.
• Comfortable working in an SME environment with real accountability and autonomy.
• Degree in IT, Computer Science, Information Systems, or equivalent practical experience.
• Experience working in ISO9001 and ISO27001 environments.

What we’ll offer:

• Discretionary profit share.
• Annual leave increases with length of service.
• EV/Cycle to Work Schemes.
• Employee Assistance Programme.
• Peer recognition programme.
• Discounted gift cards.
• The opportunity to develop and grow your career within a fast-growing SME.

This is a full-time role and travelling to customer sites may be required. Please note that we’ve detailed the key responsibilities and output required from the role. As we’re a dynamic and fast-moving organisation, this is not a definitive summary and responsibilities may well change and evolve over time. At Safehinge Primera, we’re more about team than title. We welcome applications from all sections of the community and people from all backgrounds. We're committed to building an inclusive workplace that promotes and values differences, where everyone from any background can do their best work.