Technical Solutions Consultant in Horsham

As a Technical Solutions Consultant, you’ll serve as the bridge between our technical expertise and our customers’ project needs. In this role, you’ll act as a consultative authority, turning complex building science into practical solutions. You’ll take ownership of the full customer lifecycle, from new business prospecting to revitalising lapsed relationships and nurturing key accounts. As a brand ambassador, you’ll drive revenue and margin growth by delivering webinars, attending industry events and enabling our customers to use our systems effectively.

A look at your day-to-day:

• Consultative Specification: You’ll provide expert technical advice by phone and email, translating data and product knowledge into persuasive specifications that help secure project wins.
• Strategic Account Management: You’ll take full ownership of an assigned portfolio of key accounts, identifying opportunities to move customers towards integrated systems.
• Market Education: You’ll deliver technical webinars and CPD sessions to industry professionals, helping establish Safeguard as a trusted technical voice in the market.
• Lead Generation: You’ll proactively prospect for new business using industry insight and coordinate lead-generation campaigns with our marketing team.
• On-Site Expertise: Occasionally, you’ll visit project sites to carry out consultations and inspections to troubleshoot complex building defects.
• Event Leadership: You’ll lead our presence at trade shows and exhibitions, managing stands and capturing high-quality leads.

Where you’ll make a real impact:

• Connecting Technical Knowledge to Customer Needs: You’ll act as the primary link between our Technical/R&D teams and the customer, making complex technical data easier for contractors and merchants to understand.
• Business Growth: As well as account management, you’ll actively put strategies in place to recover “at-risk” revenue and increase the lifetime value of every customer.
• Building Relationships: You’ll foster long-term, high-value partnerships and professional networks across the construction industry.
• Team Empowerment: You’ll support the Sales Support team by sharing technical knowledge and taking ownership of complex sales or technical complaints when they arise.

A great place to work:

• Personal Growth: Real opportunities for progression and self-development.
• Time to Recharge: 23 days’ holiday plus national holidays (with additional days the longer you stay with us).
• Health and Support: Access to our Employee Assistance Programme (EAP) for confidential support whenever you need it, plus Life Assurance for peace of mind.
• Financial Future: A company contribution pension scheme.
• Shared Success: Company discretionary bonus.
• Little Extras: Staff discounts, an employee referral scheme and a friendly, supportive atmosphere.

About Safeguard: Our mission is to enable healthy and happy living through secure and protective housing. Since 1983, we’ve pioneered technologies that protect homes from harm. Our solutions shield families from the harmful health effects and wellbeing challenges associated with dampness, mould growth, pest infestations, flooding and more. We believe that every home should be a healthy home. Our goal is to upskill the world with knowledge and provide the tools needed to prevent damage to building fabric. We support every stage of the remediation and prevention journey, from assisting with defect diagnosis to post-treatment maintenance. Safeguard offers a unique working environment where products and systems are developed, manufactured and marketed under one roof, giving the team full involvement in an end-to-end process. We encourage an open and collaborative culture that welcomes ideas and contributions from everyone in the business.