Sales Support Executive in Horsham

We’re looking for a proactive, people-focused person to join us as a Sales Support Executive. In this role, you’ll be the primary champion for our customers, from their first phone call or web enquiry through to the moment their delivery arrives. You’ll solve problems and turn them into positive experiences, building long-term relationships by making sure every customer feels listened to and supported. If you’re commercially minded and love the idea of helping customers find complete solutions instead of temporary fixes, you’ll fit right in.

A look at your day-to-day:

• Owning the Journey: You’ll be a main point of contact for domestic and business customers across phone, email and e-commerce channels.
• Solving Problems as a Pro: Whether you’re tracking a delayed delivery or resolving a complaint, you’ll take ownership of customer satisfaction and work through every issue with patience, empathy and focus.
• Maintaining a Commercial Mindset: You’ll use your product knowledge to identify when customers may need additional products or a more complete system, helping them get the right kit for their whole project.
• Becoming a Data Champion: You’ll keep our Odoo CRM system accurate and up to date by recording customer interactions carefully and managing your own sales pipeline.
• Delivering Great Service Everywhere: You’ll help manage our digital presence across Trustpilot and e-commerce portals, supporting the reputation of the business through clear, helpful customer communication.
• Meeting Customers: Occasionally, you’ll attend trade shows and exhibitions to capture leads and educate the industry on all we do.

Where you’ll make a real impact:

• Technical Translation: You’ll take detailed technical information and turn it into simple, practical advice that helps customers feel confident in their purchases.
• Building Relationships: You’ll foster lasting relationships with key customers, becoming a trusted contact who understands their business and project needs over time.
• Reframing Challenges: You’ll play an important role in strengthening our brand by turning neutral or challenging interactions into positive, solution‑focused outcomes.
• Proactive Problem‑Solving: You won’t always wait for a customer to call with a problem. You’ll monitor deliveries and logistics, spot potential issues early and help resolve them with clear communication and planning before the customer is affected.
• Sharing Insights: You’ll monitor trends in customer feedback and share them with the wider team to help improve our service, advice and products.

What we’re looking for:

• The Essentials: At least 1 year of experience in a fast‑paced Customer Service or Administrative role. You should have a proven track record of taking ownership of complaints and seeing them through to a successful, patient resolution.
• Communication Skills: You’re a natural on the phone and a pro at writing clear, helpful emails and web chats.
• Commercial Mindset: You have an eye for a sales opportunity and are comfortable proactively following up on opportunities to help customers build complete systems.
• Resilient Personality: You’re a self‑starter who stays calm when the phones are busy, takes accountability for your workload and maintains a positive attitude when challenges arise.

A great place to work:

• Personal Growth: Real opportunities for progression and self‑development.
• Time to Recharge: 23 days’ holiday plus national holidays (with additional days the longer you stay with us).
• Health and Support: Access to our Employee Assistance Programme (EAP) for confidential support whenever you need it, plus Life Assurance for peace of mind.
• Financial Future: A company contribution pension scheme.
• Shared Success: Company discretionary bonus.
• Little Extras: Staff discounts, an employee referral scheme and a friendly, supportive atmosphere.

About Safeguard:

Our mission is to enable healthy and happy living through secure and protective housing. Since 1983, we’ve pioneered technologies that protect homes from harm. Our solutions shield families from the harmful health effects and wellbeing challenges associated with dampness, mould growth, pest infestations, flooding and more. We believe that every home should be a healthy home. Our goal is to upskill the world with knowledge and provide the tools needed to prevent damage to building fabric. We support every stage of the remediation and prevention journey, from assisting with defect diagnosis to post‑treatment maintenance. Safeguard offers a unique working environment where products and systems are developed, manufactured and marketed under one roof, giving the team full involvement in an end‑to‑end process. We encourage an open and collaborative culture that welcomes ideas and contributions from everyone in the business.