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- Tasks: Manage client relationships and ensure service delivery meets expectations.
- Company: Safeguard Global helps companies hire and manage employees worldwide.
- Benefits: Enjoy remote work flexibility, bonding leave, charitable days, and a rewards program.
- Why this job: Join a diverse team, grow your network globally, and thrive in a nurturing culture.
- Qualifications: 1+ years in client-facing roles; HR/payroll experience preferred; strong communication skills.
- Other info: Work in a fast-paced environment with opportunities for continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Ready to join the future of work?
Come join a remote and hybrid first*, a global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.
Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first!
(*some of our roles are completely remote while some roles may require a remote first-hybrid workstyle, where you may be required to be in office once or twice a week – we are happy to clear this up on our initial call with you 😊)
How you will make a difference:
- Ensure any required operational meetings, discussions related to escalations or projects occur as committed
- Issues and requests are being managed according to committed timeframes
- Maintain joint Escalation Matrices
- Maintain recurring (but no less than monthly) engagement with key customer contacts to foster a deeper partnership between organizations
- Partner with customers to determine ‘reference’ status
- Tracking CSAT through Client Health Index and Heartbeat Survey
- Understand client business needs and ensure delivery of service and products meet client contractual expectations
- Proactively identify service issues and collaborate with internal stakeholders and the client to implement effective solutions
- Ensure service delivery is aligned with contracted Statement of Work (SOW) and any other contractual agreements
- Knowledge of customers contract, including any one-off or unique provisions
- Drive actions to retain existing business and obtain contract renewals
- Partners with key operations stakeholders to ensure service delivery aligns with SLA requirements
- Assess and analyze Key Performance Indicator (KPI) results
- Actively involved in suggesting and recommending approaches for performance improvement
- Track and monitor change requests
- Review and approve Root Cause Analysis and Remediation Plans in accordance with client
What will make you stand out:
- 1+ years confirmed in a client facing, HR or payroll service delivery role.
- Knowledge or experience with HR/Payroll industry practices preferred.
- Effective verbal and written communication and client presentation skills. Demonstrated ability to handle client issues.
- Exemplify strong interpersonal skills and a customer service approach to solving problems.
- Multi-task, work in a fast paced, changing priority environment, problem solve and make decisions.
- Being proactive and working independently, seeking help when needed, are key attributes for this role.
- Understands and handles the basics of the contractual relationships and disputes, including financial aspects .
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.
Our Global Benefits
- Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Why Become a Guardian:
- International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position\’s requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
Service Delivery Specialist employer: Safeguard Global
Contact Detail:
Safeguard Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist
✨Tip Number 1
Familiarize yourself with the HR and payroll industry practices. Understanding the nuances of this field will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your client-facing experience by preparing specific examples of how you've successfully managed client relationships and resolved issues in the past. This will highlight your interpersonal skills and problem-solving abilities.
✨Tip Number 3
Be ready to discuss how you handle fast-paced environments and changing priorities. Prepare anecdotes that illustrate your ability to multitask and make decisions under pressure, as these are key attributes for the role.
✨Tip Number 4
Research Safeguard Global's culture and values. Being able to align your personal values with the company's mission will make you a more attractive candidate and show that you're genuinely interested in becoming a Guardian.
We think you need these skills to ace Service Delivery Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Delivery Specialist position. Make sure you understand the key responsibilities and how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in client-facing roles, HR, or payroll service delivery. Use specific examples that demonstrate your problem-solving skills and ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's vision of 'Work In Any Way'. Emphasize your proactive approach and how you can contribute to maintaining strong client partnerships.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application showcases your verbal and written communication skills. Consider including examples of successful client presentations or interactions.
How to prepare for a job interview at Safeguard Global
✨Understand the Company Culture
Familiarize yourself with the company's vision of 'Work In Any Way' and how it prioritizes people. Be ready to discuss how your work style aligns with their flexible approach.
✨Showcase Your Client-Facing Experience
Highlight your experience in client-facing roles, especially in HR or payroll service delivery. Prepare examples of how you've effectively handled client issues and maintained strong relationships.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific instances where you proactively identified service issues and collaborated with stakeholders to implement solutions. This will showcase your ability to think critically and act independently.
✨Communicate Effectively
Practice your verbal and written communication skills. Be ready to present your ideas clearly and concisely, as effective communication is key in this role.
