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- Tasks: Help customers optimize AI robotics for reverse logistics and troubleshoot tech issues.
- Company: Join a cutting-edge company revolutionizing wireless device processing with AI and robotics.
- Benefits: Enjoy opportunities for travel, hands-on tech experience, and collaboration with innovative teams.
- Why this job: Be part of a transformative industry, solving real-world problems with advanced technology.
- Qualifications: BS in computer engineering or related field; strong problem-solving and communication skills required.
- Other info: Travel within the UK up to 50% and engage with diverse technical challenges.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a cutting-edge provider of artificial intelligence software and robotics automation for reverse logistics in the wireless/mobility industry. Remember when you upgraded your phone and traded-in your old device? Our client’s AI powered robots probably performed the functional testing and cosmetic grading on your phone before it was sold into the secondary market. They process millions of devices a year across the globe and our vision of fully automated operations is changing the world of reverse logistics. Responsibilities: Help customers optimize their usage of our products/robotics to get the most value out of their purchase and meet their technology and business requirements while overcoming challenges. Educate customers on best practices, useful features, and opportunities to optimize performance. Work diligently with the customer’s technical teams (support engineers, developers) to troubleshoot and resolve complex software and hardware issues, replicating customer environments and network problems as needed. Collaborate closely with the Sales and Customer Success teams to develop effective account strategies. Use customer feedback and insights to improve product materials, technical best practices and technical materials. Provide feedback to Product Management teams and R&D. Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales and Engineering. Oversee and manage day-to-day operations of the units Troubleshoot issues related to power/network/mechanical operation of the units Ensuring timely maintenance on units by performing regular scheduled maintenance on units and keeping track of maintenance schedule Act as primary customer advocate from a technical perspective, attending calls or contacting support as needed for remote help/troubleshooting Installation of hardware upgrades to support new connectors or hardware tests Qualifications: BS in computer engineering or related field Ability to travel within the UK (up to 50%) Excellent verbal and written communication skills Excellent problem solving and troubleshooting skills. Able to take a customer-centric approach to problem solving Knowledge of mobile devices (software update/drivers/firmware/flashing) Working knowledge of computer science fundamentals (Git, Linux, SQL, Python, etc. ) Familiar with wireless IT infrastructures (TCP/IP, DHCP, WiFi, etc.) Electrical and mechanical engineering basics
Field Services Engineer employer: Safeguard Global Recruiting
Contact Detail:
Safeguard Global Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarize yourself with the latest trends in artificial intelligence and robotics, especially as they relate to reverse logistics. This knowledge will not only help you understand our client's products better but also demonstrate your passion for the industry during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly in relation to mobile devices and network issues. Being able to showcase your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the field of customer success and technical support. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully collaborated with technical teams in the past. Highlighting your ability to work cross-functionally will resonate well with our client’s emphasis on teamwork.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Services Engineer position. Understand the responsibilities and qualifications required, and think about how your skills and experiences align with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support, troubleshooting, and technical skills related to mobile devices and robotics. Use specific examples that demonstrate your problem-solving abilities and customer-centric approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your understanding of the wireless/mobility industry and how you can contribute to optimizing product usage for customers.
Highlight Technical Skills: In your application, emphasize your knowledge of computer science fundamentals, mobile device software, and wireless IT infrastructures. Be specific about your experience with tools like Git, Linux, SQL, and Python, as these are crucial for the role.
How to prepare for a job interview at Safeguard Global Recruiting
✨Show Your Technical Expertise
Make sure to highlight your knowledge of computer science fundamentals, especially Git, Linux, SQL, and Python. Be prepared to discuss how you've applied these skills in real-world scenarios, particularly in troubleshooting and resolving complex issues.
✨Demonstrate Customer-Centric Problem Solving
Since the role emphasizes a customer-centric approach, share examples of how you've successfully addressed customer challenges in the past. Discuss specific situations where you educated customers on best practices or optimized their use of technology.
✨Prepare for Technical Questions
Expect technical questions related to mobile devices, wireless IT infrastructures, and mechanical operations. Brush up on your knowledge of power/network issues and be ready to explain how you would troubleshoot these problems effectively.
✨Emphasize Collaboration Skills
The position requires close collaboration with Sales and Customer Success teams. Prepare to discuss your experience working in cross-functional teams and how you’ve contributed to developing effective account strategies or improving product materials based on customer feedback.
