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- Tasks: Lead a multidisciplinary team to deliver impactful family services in a prison setting.
- Company: Join a values-driven not-for-profit organisation focused on empowering change.
- Benefits: Enjoy 25 days annual leave, pension contributions, and access to mental health support.
- Other info: Flexible working hours and opportunities for professional development await you.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience in service leadership and working with diverse groups is essential.
The predicted salary is between 38000 - 38000 £ per year.
Location: Based within HMP Altcourse, Fazakerley, Liverpool. Step Free access is available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site.
Salary: £38,000
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands‑on role within a prison setting, confident in working in complex environments and want to create meaningful change within punitive systems. You will lead a multidisciplinary team who deliver high‑quality, therapeutically informed, arts‑based work with men in prison and their families. You will bring together creative group interventions, bespoke family counselling services, and day‑to‑day operational leadership with warmth and clarity while holding care and accountability together.
You will be part of a values‑led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances which have led to them being imprisoned.
We're seeking a proactive leader, someone who has the ability to motivate and empower a team to drive excellence, both as individuals and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the criminal justice setting, and ideally have experience within a similar environment.
We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
- Previous experience in facilitation of group programmes and/or training to various groups, ideally in a similar setting (preferably within a creative setting)
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Demonstrable experience in leading a service/team in a similar capacity
- Ability to provide high quality support and line management to staff
- Ability to motivate and empower a team to achieve KPI's
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Ability to work flexibly to meet the demands and needs of the service
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
If you have any questions regarding this, please contact us on the details below. For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Closing Date 21-05-2026
Family Service Manager employer: Safeground Altcourse
Contact Detail:
Safeground Altcourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in similar environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show us that you align with our mission of empowerment and inclusivity, and be ready to share how your experience can make a difference.
✨Tip Number 3
Practice your interview skills! Grab a mate and do some mock interviews. This will help you feel more confident and articulate when discussing your experience and how it relates to the Family Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Family Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and working in complex environments. We want to see how your skills align with the Family Service Manager role, so don’t hold back!
Showcase Your Values: We’re all about Ambition, Empowerment, Inclusivity, and Transparency. Make sure to weave these values into your application. Share examples of how you’ve embodied these principles in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered early in the process. Plus, it’s super easy!
How to prepare for a job interview at Safeground Altcourse
✨Know Your Stuff
Before the interview, make sure you understand the role of a Family Service Manager and the specific challenges faced in a prison setting. Familiarise yourself with the organisation's values of Ambition, Empowerment, Inclusivity, and Transparency, as these will likely come up during your conversation.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and how you've motivated others in challenging environments. Think of specific examples where you've empowered your team to achieve their goals, especially in a creative or therapeutic context.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing circumstances, especially in a dynamic environment like a prison. Share examples of how you've successfully managed unexpected challenges or changes in your previous roles.
✨Engage with Empathy
Since this role involves working with diverse groups, be ready to talk about your experience in building rapport and trust with individuals from various backgrounds. Show that you can create a supportive environment that encourages personal growth and development.