At a Glance
- Tasks: Support customers with health and safety audits and provide top-notch technical assistance.
- Company: Join a dynamic team in a hybrid workplace focused on customer support.
- Benefits: Enjoy generous leave, health care, and a cycle-to-work scheme.
- Other info: Full training provided, with opportunities for professional development and growth.
- Why this job: Make a real difference by helping customers achieve accreditation and improve safety standards.
- Qualifications: Customer service experience and a keen eye for detail are essential.
The predicted salary is between 25752 - 25752 £ per year.
About the Role
As a Technical Support Officer you will support the Audit Services team in completing desktop assessments of registered customers’ accreditation documentation.
You will provide technical support via phone and email, ensuring a first‑class customer experience.
Location & Schedule
Cardiff, UK – hybrid workplace: 3 days a week from the office.
- Department
- Customer Support
- Employment Type
- Permanent
- Reporting To
- Technical Team Manager
Compensation
Key Responsibilities
- Complete pre‑audit checks on customer information to ensure a minimum standard before progressing to the full audit.
- Work through a number of pre‑audit checks of customer information to ensure everything required is collated.
- Provide feedback to customers and collate any missing required information for the pre‑audit checks.
- Support customers with areas of improvement where additional information is needed to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
Qualifications and Skills
- Customer service, administrative experience and attention to detail.
- Excellent verbal and written English, able to handle customer enquiries via telephone and email.
- Consistent application of quality processes and standards, ability to identify discrepancies.
- Team player who can work well within a close‑knit team.
- Some experience or interest in health and safety or compliance is a plus but not essential.
- Training & Development
You will receive full onboarding and training and support to gain the health and safety specific qualifications required for this role.
Benefits
- Hybrid workplace policy – work from the office 3 days per week.
- Enhanced parental leave.
- Generous annual leave, with the option to buy additional days.
- Health care plan.
- Annual giving day – an extra day to give back to yourself or your community.
- Cycle‑to‑work scheme.
- EV salary sacrifice scheme.
- Pension scheme with employer contributions.
- Life assurance – 3x base salary.
- Rewards programme – access to discounts and cashback.
- Linked In Learning licence for upskilling and development.
EEO Statement
We are an equal‑opportunity employer committed to ensuring no candidate is discriminated against on the basis of gender, identity, expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin or sex.
We are dedicated to growing a diverse team while creating an inclusive environment.
- Hiring Process
- A response to your application within 15 working days.
• Interview process
- Initial discovery call with the recruiter.
- First stage interview via Microsoft Teams.
- Additional interview (likely face‑to‑face) with stakeholders you’ll be working with closely in the role.
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Technical Support Officer - Health & Safety in Cardiff employer: Safecontractor
SafeContractor is an excellent employer, offering a dynamic work environment in Cardiff where you can thrive as a Renewals & Customer Success Specialist. With a strong focus on employee growth and a hybrid work policy, we provide numerous benefits that enhance work-life balance while fostering a culture of collaboration and support. Join us to build meaningful relationships with customers and contribute to their success, all while enjoying the unique advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer - Health & Safety in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Safecontractor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Safecontractor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer - Health & Safety in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Safecontractor:Your cover letter is your chance to shine! Tell us why you want to work at Safecontractor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Safecontractor!
How to prepare for a job interview at Safecontractor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
