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- Tasks: Manage customer renewals and build strong relationships to enhance membership value.
- Company: Join SafeWorkforce, a leader in health and safety consulting.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and professional development opportunities.
- Why this job: Make a real impact on workplace safety while growing your career.
- Qualifications: Experience in customer service or sales, with strong communication skills.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 25000 - 35000 £ per year.
Creating Safer Workplaces for Everyone. At SafeWorkforce, we’re passionate about keeping people safe. Our team of health and safety consultants brings over 200 years of combined experience, providing expert guidance that helps businesses stay compliant, confident, and protected. We don’t do one-size-fits-all solutions — every project is tailored to the unique needs of the organisation. Whether it’s a small business or a large enterprise, you’ll have the chance to make a real impact, helping leaders minimise risk and build safer workplaces.
If you’re looking for a role where your expertise matters, your ideas are valued, and every day presents new challenges, SafeWorkforce is the place to grow your career and make a difference. As a Customer Success Executive, you’ll be the driving force behind the renewal of customer memberships, ensuring every interaction delivers real value. You’ll build lasting relationships, provide exceptional service, and help customers get the most from their membership. Your ability to listen, advise, and act with integrity will directly contribute to the growth and success of both our customers and our business.
What that means day to day
- Manage the full customer renewal process, building strong relationships and ensuring a smooth, value-driven experience
- Engage with customers via phone and email to discuss renewals, pricing, and opportunities to maximise membership benefits
- Use a consultative approach to understand customer needs, identify risks or churn indicators, and recommend solutions
- Maintain accurate records in the CRM system, ensuring all customer data, proposals, and contracts are up to date
- Collaborate with colleagues to achieve renewal targets, share insights, and continuously improve customer success processes
What you’ll need to be successful
To succeed in this role, you’ll bring a proactive, customer-centric mindset with a passion for building relationships and delivering outstanding service. You’ll be motivated by achieving results and thrive in a fast-paced environment where communication, organisation, and attention to detail are key. A consultative approach, commercial awareness, and enthusiasm for problem-solving will help you succeed and grow in this role.
Essential
- Proven experience in telesales, account management, or customer service in a phone-based environment
- Strong customer engagement and relationship-building skills
- Excellent verbal and written communication abilities
- Competence with Microsoft Office applications (Word, Excel, Outlook)
- Strong attention to detail and organisational skills
- Ability to prioritise tasks, manage deadlines, and work effectively under pressure
- Proven track record of meeting or exceeding targets and KPIs
- Positive, dynamic, and enthusiastic approach to work
Desirable
- Previous experience in a membership or subscription-based business environment
- Familiarity with CRM systems and sales pipeline management
- Understanding of health, safety, or HR compliance services
What you’ll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasise providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self To Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply
A response to your application within 15 working days. An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Hybrid Membership Renewals Executive in Cardiff employer: Safecontractor
Contact Detail:
Safecontractor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Membership Renewals Executive in Cardiff
✨Tip Number 1
Get to know the company inside out! Research SafeWorkforce's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for creating safer workplaces.
✨Tip Number 2
Practice your pitch! Think about how your skills in customer service and relationship building can help with membership renewals. Be ready to share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at SafeWorkforce and any tips they might have for your interview. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Hybrid Membership Renewals Executive in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and relationship building. We want to see how your skills align with the role of a Membership Renewals Executive!
Show Your Passion: Let your enthusiasm for health and safety shine through in your application. We love candidates who are genuinely excited about making workplaces safer and can convey that passion in their writing.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like you would with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Safecontractor
✨Know the Company Inside Out
Before your interview, take some time to research SafeWorkforce. Understand their mission of creating safer workplaces and how they tailor solutions for different organisations. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their values.
✨Showcase Your Customer-Centric Mindset
As a Membership Renewals Executive, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or provided exceptional service. Highlighting these skills will show that you’re ready to contribute positively to their customer success goals.
✨Prepare for Consultative Conversations
Since the role requires a consultative approach, practice discussing how you would identify customer needs and recommend tailored solutions. Think about potential scenarios you might face in the role and how you would handle them. This will showcase your problem-solving skills and readiness to add value.
✨Be Ready to Discuss Metrics and Achievements
SafeWorkforce values results-driven individuals. Be prepared to talk about your previous targets, KPIs, and how you met or exceeded them. Use specific numbers and outcomes to illustrate your success, as this will demonstrate your ability to thrive in a performance-oriented environment.