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For Companies At a Glance
- Tasks: Support customers with health and safety compliance and provide top-notch technical assistance.
- Company: Join a global leader in health and safety compliance, making a positive impact.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and professional development opportunities.
- Why this job: Be part of a mission to create safer workplaces while enhancing your skills.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: Work in a supportive team environment with a focus on diversity and inclusion.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. As a Customer Service Support Officer (Known internally as Technical Support Officer), you will support the Audit Services team in the completion of desktop assessments of registered customer’s accreditation documentation, and provide technical support via phone and email to customers ensuring a first-class customer experience. The role is based in our office in Cardiff and requires 3 days a week in the office.
Responsibilities
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Verify and collate all required customer information for pre-audit checks.
- Provide feedback to customers and collate missing required information.
- Support customers with areas of improvement to help them pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
Qualifications & Experience
Customer service, administrative experience and attention to detail are the most important skills for this role. You will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards, and the ability to identify discrepancies is required. You should be confident in handling customer enquiries via telephone and email, and demonstrate a good standard of written English. You should be a team player, working well within a team setting and towards a common objective with your peers. Some experience or interest in health and safety or compliance is desirable but not essential.
Benefits
- Hybrid workplace policy – work from the office 3 days per week.
- Enhanced parental leave.
- Generous annual leave.
- Healthcare plan.
- Annual giving day – an extra day to give back to yourself or your community.
- Cycle-to-work scheme.
- Pension scheme with employer contributions.
- Life assurance – 3× base salary.
- Rewards program – access to discounts and cashback.
- LinkedIn Learning licence for upskilling & development.
Equal Opportunity
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Customer Support Advisor - Health and Safety in Cardiff employer: Safecontractor
Contact Detail:
Safecontractor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Health and Safety in Cardiff
✨Tip Number 1
Get to know the company! Research SafeContractor and understand their mission. When you show up for interviews, drop in some knowledge about their work in health and safety. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you’ve resolved issues or provided support. Be ready to share these stories during your interview to demonstrate your experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Customer Support Advisor - Health and Safety in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Show Off Your Attention to Detail: Since this role involves verifying documentation, it’s crucial to demonstrate your attention to detail. Use specific examples in your application to show how you've successfully managed similar tasks in the past. We love a candidate who can spot discrepancies!
Communicate Clearly: As you'll be handling customer enquiries via phone and email, make sure your written English is top-notch. Keep your application clear and concise, and don’t forget to proofread! We appreciate good communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Safecontractor
✨Know Your Stuff
Before the interview, make sure you understand the basics of health and safety compliance. Familiarise yourself with SafeContractor's mission and how they support their clients. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service Focus
Since this role is all about providing top-notch customer support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Attention to Detail is Key
The job requires verifying documentation and ensuring accuracy. Prepare to discuss how you ensure quality in your work. You might want to share specific techniques you use to stay organised and catch discrepancies before they become issues.
✨Team Player Mindset
This role involves working closely with others, so be prepared to talk about your teamwork experiences. Think of times when you collaborated effectively with colleagues to achieve a common goal, and how you contribute to a positive team environment.