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- Tasks: Support customers through their accreditation process and enhance their experience.
- Company: Join a forward-thinking company dedicated to creating safer workplaces globally.
- Benefits: Hybrid work, dog-friendly office, generous leave, healthcare plan, and upskilling opportunities.
- Why this job: Make a real difference by helping clients stay compliant and safe in their operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive workplace with a focus on personal growth and team collaboration.
The predicted salary is between 24000 - 28000 £ per year.
Building innovative solutions; enabling safer workplaces for everyone. We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.
This role sits within our customer care team and is vital to the daily operations of SafeContractor. You will be supporting our customers through their accreditation process with SafeContractor. We aim to deliver the highest standard of service to our valued clients at all touch points of their journey. We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment.
What that means day to day:
- Answering customer enquiries on live chat, via telephone or email within our committed time scale whilst making sure we are satisfying our customers.
- You will be able to work autonomously, and you will be encouraged to give feedback and suggestions to help improve the customer experience.
- Inform customers of ways they can gain value from their membership with us from other SafeContractor products and update them on additional membership benefits.
- Share knowledge within the team and contribute within team meetings.
What you’ll need to be successful:
- Customer service experience and attention to detail are the most important skills for this role; while previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement for this position.
- You will need to be confident in handling customer enquiries via telephone, webchat and email and will have a proven track record in delivering excellent customer service and demonstrating the ability to drive value for both the customer and the organisation.
- Our Customer Care Advisors work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
What you’ll get in return:
- We have a hybrid workplace policy, where you will work from the office 3 days per week. Plus our Cardiff office is dog-friendly – expect a few friendly paws around the place!
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self To Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
Customer Care Advisor in Cardiff employer: Safecontractor
Contact Detail:
Safecontractor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research SafeContractor and understand their mission to create safer workplaces. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of scenarios where you’ve helped someone solve a problem. Be ready to share these examples during your interviews to demonstrate your experience.
✨Tip Number 3
Be proactive! If you have questions about the role or the company, don’t hesitate to ask during your interview. This shows that you’re engaged and eager to learn more about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore other roles that might suit you within SafeContractor.
We think you need these skills to ace Customer Care Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills: Since you'll be handling customer enquiries via various channels, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience with live chat or phone support.
Be Yourself: We want to get to know the real you! Don’t hesitate to share your personality and how you work within a team. We value collaboration and want to see how you can contribute to our close-knit environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Safecontractor
✨Know the Company Inside Out
Before your interview, take some time to research SafeContractor and its mission. Understand their commitment to safety and compliance, and think about how you can contribute to their goals as a Customer Care Advisor.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a challenging issue, as this will demonstrate your ability to deliver excellent service.
✨Be Ready to Collaborate
Since teamwork is key in this role, be prepared to discuss how you work well with others. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for collaborating with colleagues at SafeContractor.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how they measure success in the Customer Care team. This shows your genuine interest in the role and the company.