At a Glance
- Tasks: Support customers with health and safety compliance and provide top-notch technical assistance.
- Company: Join a mission-driven company focused on creating safer workplaces globally.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in workplace safety while developing your skills in a supportive team.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a bonus.
The predicted salary is between 22000 - 30000 £ per year.
Creating Safer Workplaces for Everyone.
Our Mission
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Department: Customer Support
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Technical Team Manager
Compensation: £25,752 / year
Role Overview
As a Customer Service Support Officer (Known internally as Technical Support Officer) you will support the Audit Services team in the completion of desktop assessments of registered customers' accreditation documentation, and provide technical support via phone and email to customers, ensuring a first-class customer experience. The role is based in our office in Cardiff and requires 3 days a week working from the office. You will receive full onboarding and training, and support to gain the health and safety qualifications required for this role.
Responsibilities
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Work through a number of pre-audit checks of customer information to ensure everything required is collated.
- Provide feedback to customers and collate any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
Qualifications
Customer service, administrative experience and attention to detail are the most important skills for this role. You will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and to identify discrepancies is also required. You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English. Our Customer Service Support Officers work as part of a close-knit team, so teamwork and the ability to work towards a common objective with your peers is essential. Experience or interest in health and safety or compliance is a plus, but not essential.
Benefits
- Hybrid workplace policy – work from the office 3 days per week.
- Enhanced parental leave
- Generous annual leave
- Healthcare plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle‐to‐work scheme
- Pension scheme with employer contributions
- Life assurance – 3X base salary
- Rewards program – access to discounts and cashback
- LinkedIn Learning license for upskilling & development
Application Process
A response to your application within 15 working days. An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role
We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Alcumus is proudly an equal‐opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Customer Advisor - Health and Safety in Cardiff employer: Safecontractor
At Alcumus, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Cardiff, our hybrid workplace policy allows for flexibility while fostering teamwork and collaboration within a close-knit team. With comprehensive benefits including enhanced parental leave, a healthcare plan, and access to LinkedIn Learning for continuous development, we are dedicated to creating a rewarding environment where our employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Health and Safety in Cardiff
✨Tip Number 1
Get to know the company inside out! Research SafeContractor's mission and values, especially their focus on health and safety. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and compliance. Think about how your past experiences can relate to the role of a Customer Advisor and be ready to share specific examples.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a straightforward way to stay updated on your application status and any next steps in the process.
We think you need these skills to ace Customer Advisor - Health and Safety in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and provided support in the past, as this role is all about creating a first-class customer experience.
Be Detail-Oriented:Since attention to detail is key for this position, give examples of how you've demonstrated this in previous roles. Whether it's verifying documentation or ensuring compliance, we love to see candidates who take pride in their work!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Safecontractor
✨Know Your Stuff
Before the interview, make sure you understand the basics of health and safety compliance. Familiarise yourself with the types of documentation you'll be dealing with and the pre-audit checks mentioned in the job description. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing a first-class customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Team Player Vibes
This position requires teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you collaborated with others to achieve a common goal. Highlighting your ability to work well with colleagues will demonstrate that you’re a good fit for their close-knit team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process for health and safety qualifications or how the team measures success in customer support. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
