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- Tasks: Lead a dynamic team to deliver top-notch client support and insights.
- Company: Join SafeContractor, the UK's largest supply chain risk management company.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and a dog-friendly office.
- Other info: Be part of a diverse, inclusive team that values your unique contributions.
- Why this job: Make a real impact in client relationships and drive business growth.
- Qualifications: Proven experience in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable.
The Client Services Team Leader leads the delivery of client support, insights, and lead generation across the UK Supply Chain. You’ll oversee Account Management Analyst activity at scale, ensuring high-quality client support, actionable insights, and operational excellence. The role also manages a small team focused on data enrichment and lead generation, driving a steady pipeline of high-quality, sales-ready opportunities.
Responsibilities- Set clear objectives, KPIs, and performance standards aligned to business goals across both business units.
- Ensure workload is effectively prioritised across the team to support Account Managers and client needs.
- Foster a collaborative, high-performance culture with a focus on quality, accountability, and continuous improvement.
- Oversee delivery of best-in-class support to Account Managers, ensuring high-quality client insight, reporting, and operational support.
- Ensure the production of enhanced client reporting, identifying trends, risks, and commercial growth opportunities.
- Support strategic account planning through data analysis and performance insights.
- Maintain strong awareness of client needs and ensure the team contributes to building long-term client relationships.
- You have a proven track record in Customer Success or Account Management, with experience leading and developing teams.
- You’re highly analytical, with strong Excel skills, and able to turn complex data into clear, actionable insights.
- You communicate effectively and manage stakeholders with confidence, while staying organised and focused when juggling multiple priorities.
- A strong attention to detail ensures consistently high-quality work.
- We have a hybrid workplace policy, where you will work from the office 3 days per week.
- Plus our Cardiff office is dog-friendly – expect a few friendly paws around the place!
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Client Services Team Leader in Cardiff employer: Safecontractor
Contact Detail:
Safecontractor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Team Leader in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to client services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in customer success and team leadership can drive results. Keep it concise and focus on how you can contribute to their goals, especially around client insights and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Client Services Team Leader in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success or Account Management. We want to see how your skills align with the role of Client Services Team Leader, so don’t hold back on showcasing your leadership and analytical abilities!
Showcase Your Analytical Skills: Since this role requires strong Excel skills and the ability to turn complex data into actionable insights, include specific examples of how you've done this in previous roles. We love seeing numbers and results that demonstrate your impact!
Communicate Clearly: Your written application is your first chance to impress us, so make sure it’s clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for effective communication skills right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Safecontractor
✨Know Your Stuff
Make sure you understand SafeContractor's mission and values. Familiarise yourself with their services and how they simplify compliance for clients. This will help you demonstrate your genuine interest in the company and show that you're aligned with their goals.
✨Showcase Your Leadership Skills
As a Client Services Team Leader, you'll need to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering collaboration and driving performance. Be ready to discuss specific KPIs you've set and how you achieved them.
✨Be Data Savvy
Since the role requires strong analytical skills, brush up on your Excel abilities. Think of instances where you've turned complex data into actionable insights. Be prepared to discuss how you can leverage data analysis to support strategic account planning and enhance client reporting.
✨Communicate with Confidence
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed stakeholders in previous roles and how you ensure high-quality client relationships. Remember, it's all about building trust and rapport!