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- Tasks: Lead client feedback initiatives to enhance customer experience and satisfaction.
- Company: Join SafeContractor, the UK's largest supply chain risk management company.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and a rewards programme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing client voices and driving improvements.
- Qualifications: Experience in client engagement and data analysis is essential.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Experience
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Head of Account Management
Description
SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable.
We are looking for a Client Feedback Manager to champion the voice of our clients, ensuring we consistently understand, measure and improve their experience through a robust, data-driven feedback process that turns insight into action.
What that means day to day:
- Design and implement a structured client feedback programme for SafeContractor clients.
- Develop processes and tools to consistently measure client satisfaction and engagement.
- Establish appropriate feedback channels including surveys, structured interviews, and direct client engagement.
- Engage directly with clients to gather meaningful feedback on their experience.
- Build trusted, professional relationships that encourage open and honest conversations.
- Ensure client concerns or issues are captured, escalated and addressed appropriately.
What you’ll need to be successful:
The successful candidate will have strong experience working directly with clients or stakeholders within a professional services environment and demonstrate the ability to build trust and communicate effectively with senior client contacts. They will have experience collecting, analysing and presenting customer feedback or satisfaction data, using insights to inform improvements and support decision-making. Strong organisational skills are essential, with the ability to manage multiple client engagements simultaneously while maintaining a high level of attention to detail.
Personal Health & Wellbeing / Benefits:
- Hybrid workplace policy – work from the office 3 days per week.
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self To Work:
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What You Can Expect If You Apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Client Feedback Manager in Cardiff employer: Safecontractor
Contact Detail:
Safecontractor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Feedback Manager in Cardiff
✨Tip Number 1
Get to know the company inside out! Research SafeContractor's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Client Feedback Manager. Have examples ready that showcase your skills in client engagement and feedback analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at SafeContractor.
We think you need these skills to ace Client Feedback Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Feedback Manager role. Highlight your experience with client engagement and feedback processes, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s collecting feedback or building relationships, we want to see how you’ve made a difference in your past positions.
Be Authentic: We love seeing the real you! Share your passion for customer experience and how you can contribute to our mission at SafeContractor. Authenticity goes a long way in making a connection with us.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you within 15 working days!
How to prepare for a job interview at Safecontractor
✨Know Your Client Feedback Strategies
Familiarise yourself with various client feedback methodologies, such as surveys and structured interviews. Be ready to discuss how you would implement these strategies at SafeContractor to enhance client satisfaction.
✨Showcase Your Analytical Skills
Prepare to talk about your experience in collecting and analysing customer feedback data. Bring examples of how you've used insights to drive improvements in previous roles, as this will demonstrate your ability to turn data into actionable strategies.
✨Build Rapport with Clients
Think about ways to establish trust and open communication with clients. Be prepared to share your approach to building professional relationships that encourage honest feedback, which is crucial for the role of Client Feedback Manager.
✨Organisational Skills Matter
Highlight your organisational skills by discussing how you manage multiple client engagements simultaneously. Share specific tools or methods you use to stay organised and ensure attention to detail, as this is key for success in this position.