An exciting position as Residential Property Manager at Safehaventalent<\/b>, to join the newly created Residential Management team. The team is responsible for leading the strategic and operational management of the firm's residential property portfolio.
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Taking on responsibilities for all the residential elements of each property, through oversight of residential partners or sub -agents or in some cases direct management of residential occupiers. The role will involve working alongside the commercial property managers to deliver a unified service to clients.
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This role requires a proactive, positive, and practical candidate with expertise in residential property management, compliance, and client service. Strong problem -solving ability with a proactive, solutions -oriented mindset is required. You will need excellent and professional communication skills, with the ability to deal with clients and occupiers.
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This is a unique opportunity to join the in -house residential management team at Safehaventalent<\/b> and be part of the journey in growing this service line within the business.
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Duties And Responsibilities<\/h3>Strategic Leadership & Team Development<\/h4>Help to build and develop the in -house residential management team, providing guidance to commercial property managers and performance oversight of residential partners and sub -agents<\/p><\/li>Help to develop and deliver training programs and procedures for commercial property managers responsible for managing elements of residential property, ensuring they have the necessary knowledge and skills<\/p><\/li>Monitor market trends and industry developments to inform the department's strategic direction and to keep clients and commercial property managers up to date with legislative changes and best practice<\/p><\/li><\/ul>Operational & Compliance Management<\/h4>Ensure compliance with all relevant legal, regulatory, and health & safety requirements at properties under management<\/p><\/li><\/ul>Client Management<\/h4>Act as a primary point of contact for key clients and stakeholders in residential management matters, fostering strong relationships and ensuring their objectives are met<\/p><\/li><\/ul>Occupier Engagement<\/h4>Deliver a ‘best -in -class’ management service to properties and clients, with a clear focus on residential customer experience<\/p><\/li>Handle escalated resident issues and disputes with professionalism and efficiency<\/p><\/li><\/ul>Financial Acumen<\/h4>Involvement with financial management, including service charge budgeting, forecasting, and reporting on residential assets<\/p><\/li><\/ul>Performance Management<\/h4>Help to establish performance benchmarks for external partners and regularly review their performance in delivering residential management services<\/p><\/li>Ensure that outsourced residential management services are cost -effective, efficient, and aligned with client expectations and industry best practices<\/p><\/li><\/ul>Process Improvement & Innovation<\/h4>Help to drive improvements in property management processes, leveraging technology and best practices to enhance service delivery<\/p><\/li>Work closely with commercial property and facilities management teams to effectively manage residential and mixed -use properties<\/p><\/li><\/ul>What We Expect From You<\/h3>An experienced residential property manager with knowledge and qualifications in residential including TPI / PropertyMark and RICS. While the role is primarily working in Leasehold, the firm will assist the right candidate in working towards their PropertyMark (MARLA) qualification.<\/p><\/li>Familiarity with residential property management software and other digital platforms used to effectively manage operations<\/p><\/li>Financial acumen with experience in budgeting, forecasting and cost control with service charge budgets operated in residential mixed -use properties and Section 20 implications<\/p><\/li>The role will require servicing notices and working to develop and deliver residential management as a core service line<\/p><\/li>The position requires an understanding of the Building Safety Act and associated regulations including but not limited to the Fire Safety Orders<\/p><\/li>Some travel to the managed portfolio across the UK is required. Travel expenses will be covered<\/p><\/li><\/ul>About Safehaventalent<\/h3>As a leading independent commercial property management specialist, Safehaventalent<\/b> has an enviable position within the property industry.<\/p>We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector -specialist investors, private property companies, public sector bodies, and a growing number of overseas investors.<\/p>We pride ourselves on the calibre of our employees and their unique skill sets.<\/p>Why Safehaventalent?<\/h3>Hybrid working to offer you a great work–life balance, with a minimum of three days in the office<\/p><\/li>Core working hours to allow for added flexibility and ease of commute<\/p><\/li>Discretionary annual bonus and salary reviews<\/p><\/li>Healthcare, life insurance & wellness programme<\/p><\/li>Long service additional holidays, your birthday off, and an extra day between Christmas and New Year<\/p><\/li>Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday, to name a few<\/p><\/li>Social events throughout the year including a firm -wide Christmas party<\/p><\/li>Generous referral bonus<\/p><\/li><\/ul>Equal Opportunities<\/h3>We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.<\/p>This job description does not form part of your contract of employment and the duties may be amended from time to time.<\/p><\/div><\/span>
