At a Glance
- Tasks: Support credit control duties, manage overdue accounts, and resolve payment disputes.
- Company: Family-run business established in 1984, based in Leyland, Lancashire.
- Benefits: Fixed-term contract with a supportive team environment.
- Other info: No AI tools used; ideal for those who thrive in a personal touch environment.
- Why this job: Join a friendly team and make a real difference in debt recovery.
- Qualifications: Experience in credit control or customer service is essential.
The predicted salary is between 25000 - 30000 € per year.
We are a small, family run company established in 1984, based in Leyland Lancashire. We specialise in B2B debt recovery and are seeking a mature confident individual to join our team on a 12 month fixed term contract. We are a no AI employer, we do not encourage or utilise any form of generative AI, and this role will not be suitable for anyone who relies on AI in a professional setting.
This credit control role has a varied, administrative focus. You will support a range of credit control duties such as assisting with overdue accounts, monitoring incoming payments and resolving invoice and payment disputes.
The ideal candidate will have credit control or customer service experience, as the role requires a friendly but confident demeanor while dealing with both clients and debtors via telephone calls and emails.
Essential Skills- Professional telephone manner with a customer‑focused approach
- Strong attention to detail and organisational skills
- Enthusiastic, approachable and a strong team player
- Strong communication skills
- Confident in discussing and requesting payments
- Works well independently and has a good capability to problem‑solve
- Ability to multitask and prioritise tasks
- Credit control / office based experience
- Proficiency in Google workspace (Docs, Sheets, Slides, Gmail)
- Experience in Xero would be beneficial
- Basic understanding of credit management principles
Administration/Credit Control employer: Safe Collections Ltd
As a small, family-run company established in 1984, we pride ourselves on fostering a supportive and collaborative work environment in Leyland, Lancashire. Our commitment to employee growth is evident through our hands-on training and the opportunity to develop essential skills in credit control and customer service. Joining our team means becoming part of a close-knit family that values each member's contributions and prioritises a friendly, no AI approach to business.
StudySmarter Expert Advice🤫
We think this is how you could land Administration/Credit Control
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re a family-run business. This will help you tailor your approach during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will help you feel more confident when discussing payments and resolving disputes.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve managed multiple tasks or resolved issues in the past. This will demonstrate that you can handle the varied administrative focus of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Administration/Credit Control
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. A friendly and confident tone will resonate well with us, especially since we value a customer-focused approach.
Tailor Your Experience:Make sure to highlight any relevant experience you have in credit control or customer service. We’re looking for someone who can handle calls and emails with ease, so give us examples of how you've done this in the past.
Attention to Detail is Key:In our line of work, details matter! Be meticulous in your application. Check for typos and ensure your information is accurate. This shows us that you have the strong attention to detail we’re after.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Safe Collections Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and the specific duties mentioned in the job description. Brush up on your knowledge of overdue accounts and payment disputes, as this will show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since the role requires a professional telephone manner, practice how you would handle common scenarios, like discussing overdue payments. You might even want to role-play with a friend to get comfortable with the conversation flow and ensure you come across as friendly yet confident.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experience where you successfully juggled various responsibilities, especially in a customer service or credit control context.
✨Familiarise Yourself with Tools
If you have experience with Google Workspace or Xero, be ready to talk about it! If not, take some time to explore these tools before your interview. Showing that you're proactive about learning can really impress the interviewers.
