At a Glance
- Tasks: Lead a passionate team to create exceptional ticket sales experiences.
- Company: Join Sadler's Wells, a vibrant arts venue with a supportive culture.
- Benefits: Flexible working, complimentary tickets, enhanced holiday, and employee support.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in the arts while innovating ticket sales operations.
- Qualifications: Experience in ticket sales and strong leadership skills.
The predicted salary is between 35000 - 42000 £ per year.
Our Ticket Sales team is collaborative, supportive and passionate about creating exceptional experiences for audiences and enjoy collective problem solving.
We're looking for a Ticket Sales Operations Manager to join our Ticket Sales team, in supporting and driving an excellent experience to all of those who journey through Sadler's Wells.
As a valued member of the Ticket Sales team; your expertise will be crucial in delivering on;
- Supporting inclusive and accessible services for all
- Innovating opportunities for maximising sales through operations
- Efficient management of ticketing procedures & systems (i. e., Tessitura)
- Promoting a collaborative working environment
- Effective leadership and motivation
- Managing a sales team to deliver excellent customer service
This person in this role would be expected to work from our venues with the Ticket Sales team.
Benefits
We're a supportive and hardworking team, working on a variety of projects.
We have a 'smarter working' approach and encourage both on-site and remote working.
Sadler's Wells benefits include
- Right to request flexible working from day 1
- Employee Assistance Programme
- Complimentary tickets and discounts
- Enhanced holiday and time off in lieu policy
For more information, please go to the following link: Ticket Sales Operations Manager Job Pack - July 2026.
We welcome all application by 23:59 GMT on Sunday 26 July 2026.
First stage interviews will take place later in week commencing Monday 3 August 2026 and second stage interviews will take place in week commencing Monday 10 August.
We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts.
Applications from deaf and disabled communities and low socio-economic backgrounds are also welcome.
As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.
Sadler's Wells also works collaboratively with Parents in Performing Arts (Pi PA) in efforts to support parents and carers within the industry.
If you would like support or have any queries regarding the format or submission of the application, please contact us on recruitment@sadlerswells. com.
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Ticket Sales Operations Manager employer: Sadler’s Wells Events
Sadler's Wells is an exceptional employer, offering a vibrant work culture that celebrates creativity and diversity in the arts. As a leader in the dance sector, we provide unique opportunities for professional growth and collaboration with influential stakeholders, all while being part of a mission-driven organisation that values the transformative power of dance. Join us at our new location, Sadler's Wells East, where you can make a meaningful impact in shaping the future of philanthropy within one of the world's most prestigious cultural institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Ticket Sales Operations Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Ticket Sales Operations Manager at Sadler’s Wells Events, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Sadler’s Wells Events. Tailor your message to explain why you’re drawn to them and how you can contribute as a Ticket Sales Operations Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Ticket Sales Operations Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Sadler’s Wells Events:When writing your cover letter, make sure to tailor your message specifically for Sadler’s Wells Events. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Sadler’s Wells Events
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Sadler’s Wells Events that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Sadler’s Wells Events that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Sadler’s Wells Events’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
