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- Tasks: Help clients with tailored tech solutions and support during implementation.
- Company: Join a multi-award-winning tech company transforming customer experiences globally.
- Benefits: Enjoy 25 days leave, life assurance, pension scheme, and a cycle to work scheme.
- Why this job: Be part of a dynamic team with opportunities for growth in tech and customer experience.
- Qualifications: Experience in technical solutions or implementations; strong communication and problem-solving skills required.
- Other info: Work in a vibrant environment with international clients and potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by Sadler Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Location: Swansea (Mandatory one day a week in the office in Swansea)
Duration: Maternity Cover Contract
Summary
Our client is a multi-award-winning international customer experience tech company. Their software seamlessly integrates into a client\’s technology stack and can increase sales conversions by 40%, reduce transaction times, and vastly improve the customer experience net promoter score.
As the Technical Solutions Engineer, you will be responsible for understanding the client\’s needs, documenting the requirements, and designing tailored technical solutions fit for purpose. We need someone who understands software as a service implementation, has an analytical and technical mind, and understands Restful APIs and rules engines.
We also need someone with the capability and desire to work in a technical product support role.
The Technical Solutions Engineer will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education, and post-implementation support.
This role could suit a Developer who wants to be more business solution-focused, someone early in their application support career with a technical background OR an experienced implementations consultant/engineer with a technical background. Future opportunities could include a move into QA, Product, or Customer Experience.
Remuneration package
- Maternity cover contract
- 25 days annual leave (+ 8 bank holidays)
- 5 days of unpaid leave can be taken
- Cycle to work scheme
- Life Assurance (x4)
- Pension Scheme
Responsibilities
- Acting as the primary technical point of contact during project implementations.
- Build and maintain strong relationships with customers, ensuring their technical needs are met.
- Understanding and gathering customer requirements.
- Implementing tailored SaaS solutions to meet customer needs.
- Identify opportunities for improving implementation processes and customer workflows.
- Support testing cycles, diagnose and resolve technical challenges encountered during the implementation phase.
- Manage frequent configuration deployments during pre-scheduled change windows, with weekly releases outside customers\’ business hours.
- Develop and maintain comprehensive technical documentation for solutions and best practices.
- Develop strong relationships with key internal stakeholders, particularly Sales, Product, Engineering, and Support.
Experience Needed
- Proven experience in a customer-facing technical solutions or implementations role.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Excellent problem-solving skills and ability to troubleshoot technical issues.
Nice to Have\’s
- Familiarity with cloud platforms and cloud application architecture. Understand REST as an architecture for developing integration services.
- Second language proficiency (French most preferable)
- Worked for a start-up/scale-up software SaaS business
Company details
Our client is a tech company recognized in the Deloitte Fast 50 and the Sunday Times Hiscox Tech Track 100. They have been shortlisted for awards in the Best Use of Technology and Best Innovation in Customer Service.
This company offers the Technical Services Engineer a chance to work in enterprise software and with international customers in Wales, London, Germany, Israel, and the United States. They value their workforce and host events, lunches, and partner with a leading family support charity.
Applications are reviewed and interviews conducted on an ongoing basis. Early submission is encouraged. The vacancy may close once a suitable candidate is selected or earlier if needed.
For immediate consideration, please send your CV today.
Seniority level
- Mid-Senior level
Employment type
- Temporary
Job function
- Information Technology
Industries
- IT System Custom Software Development
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Technical Solutions Engineer employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Engineer
✨Tip Number 1
Familiarise yourself with the company's software and how it integrates into clients' technology stacks. Understanding their product will help you articulate how your skills can enhance customer experience and sales conversions.
✨Tip Number 2
Brush up on your knowledge of RESTful APIs and rules engines, as these are crucial for the role. Being able to discuss these concepts confidently during interviews will demonstrate your technical expertise.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully gathered customer requirements and implemented technical solutions. This will showcase your problem-solving skills and ability to work in a customer-facing role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Technical Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing technical roles, particularly any work with SaaS implementations. Emphasise your problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Technical Solutions Engineer role and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your analytical and technical skills.
Showcase Technical Skills: Clearly outline your familiarity with RESTful APIs, cloud platforms, and any relevant software tools in your application. If you have experience in troubleshooting or solution design, make sure to include those examples.
Highlight Interpersonal Skills: Since the role requires strong communication and relationship-building skills, provide examples of how you've successfully collaborated with customers or internal teams in previous positions. This will show your ability to act as a primary technical point of contact.
How to prepare for a job interview at Sadler Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Solutions Engineer. Familiarise yourself with SaaS implementations, RESTful APIs, and the specific needs of the company’s clients. This will help you articulate how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Highlight your analytical mindset and how it has helped in previous roles, especially in customer-facing situations.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical stakeholders, practice simplifying complex ideas. Use clear, concise language during the interview to demonstrate your communication skills.
✨Build Rapport
Establishing strong relationships is key in this role. During the interview, engage with your interviewers, ask insightful questions about their processes, and show genuine interest in their work culture and values.
