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- Tasks: Support clients' platforms, troubleshoot issues, and collaborate with teams to enhance user experience.
- Company: Join Sadler Recruitment, a dynamic company focused on tech solutions and customer satisfaction.
- Benefits: Enjoy remote work, flexible hours, professional development time, and a company pension.
- Why this job: Be part of a supportive team, improve tech systems, and make a real impact on user experiences.
- Qualifications: Experience in application support is essential; familiarity with SaaS and cloud services is a plus.
- Other info: Monthly in-person meetings in Cardiff; training resources available through Udemy.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This range is provided by Sadler Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Sadler Recruitment
Location: Remote (monthly in-person meetings in Cardiff, South Wales)
Type: Full-time (37.5 hrs/week)
We\’re looking for a skilled Application Support Engineer to help support our clients\’ platform and customers as they continue to grow. This is a problem-solving job and will suit someone who enjoys working closely with both technical teams and end users and is passionate about delivering excellent customer experiences.
As an Application Support Engineer, youll play a crucial role in ensuring the SaaS cloud platform runs smoothly for clients and internal users. Youll be the first line of technical expertise for troubleshooting, diagnosing, and resolving technical issues while contributing to system improvements and knowledge sharing.
Responsibilities
- Investigating and resolving application issues raised by users
- Monitoring system performance and proactively identifying potential issues
- Collaborating closely with the software engineering team to escalate and resolve complex technical problems
- Working directly with customers and internal stakeholders to understand and reproduce reported issues
- Creating and maintaining documentation, knowledge base articles, and support materials
- Assisting with software deployments, updates, QA and configuration changes
- Contributing feedback to improve platform stability, performance, and usability
- Supporting integration work with client systems and APIs
- Participating in the continuous improvement of support processes and tools
Experience needed
Experience in the tech stack (Node.js, Typescript, React, Nest.js, Postgres SQL, DynamoDB, AWS) is not required, but familiarity with modern SaaS environments, cloud services, and APIs is.
- Experience in an application support or software support role
- Strong troubleshooting and problem-solving skills
- Ability to analyse logs, debug issues, and work with APIs
- Ability to look at existing code and debug or refer
- Work with AWS CloudWatch
- Excellent communication skills, both written and verbal, when dealing with both technical teams and non-technical users
- Highly organised and able to manage multiple support requests concurrently
- Proactive, accountable, and a strong team player
Nice-to-haves
- Experience with SQL (PostgreSQL, MSSQL, MySQL, etc.)
- Familiarity with monitoring tools and error reporting platforms
- Exposure to CI/CD pipelines and deployment processes
- Basic understanding of software development and version control (Git)
- Experience working in Agile environments
Remuneration Package
- Permanent contract
- Up to ÂŁ50,000 per annum
- Flexible working hours (core hours of 10 am – 4 pm)
- 10% of time allocated to professional development
- Company pension
- Training Udemy account available
If interested, please send your CV in today.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT System Custom Software Development
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Technical Operations Engineer employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Engineer
✨Tip Number 1
Familiarise yourself with the tech stack mentioned in the job description, especially Node.js, Typescript, and AWS. Even if you don't have direct experience, understanding these technologies will help you communicate effectively during interviews.
✨Tip Number 2
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you successfully diagnosed and resolved technical issues, as this will demonstrate your problem-solving skills to potential employers.
✨Tip Number 3
Showcase your ability to work collaboratively by preparing examples of how you've worked with both technical teams and end users in the past. This role requires strong communication skills, so be ready to highlight your experiences in bridging the gap between different stakeholders.
✨Tip Number 4
Research common issues faced in SaaS environments and think about how you would approach resolving them. Being able to discuss these scenarios will show your proactive mindset and readiness for the challenges of the role.
We think you need these skills to ace Technical Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support or software support roles. Emphasise your troubleshooting skills and familiarity with SaaS environments, cloud services, and APIs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've resolved technical issues in the past and your ability to work with both technical teams and end users.
Highlight Technical Skills: Even if you don't have direct experience with the tech stack mentioned (Node.js, Typescript, etc.), demonstrate your understanding of modern SaaS environments and any relevant tools or technologies you've worked with.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with both technical and non-technical stakeholders in previous positions.
How to prepare for a job interview at Sadler Recruitment
✨Understand the Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Node.js, Typescript, and AWS. Even if you don't have direct experience, showing that you've researched these tools can demonstrate your enthusiasm and willingness to learn.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot and resolved technical issues. Be ready to discuss your thought process and how you approached each problem, as this role heavily relies on strong analytical skills.
✨Communicate Clearly
Since you'll be working with both technical teams and non-technical users, practice explaining complex concepts in simple terms. This will help you convey your ideas effectively during the interview and show that you can bridge the gap between different stakeholders.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple support requests and prioritise tasks. Providing specific examples of how you've handled busy periods or tight deadlines will illustrate your ability to stay organised and efficient in a fast-paced environment.
