Software Support Analyst - Hybrid Remote

Job Role: SaaS Software Support Service Desk Analyst Hybrid (Minimum one day per week in one of the listed offices, currently Tuesdays) Flexible to work rotating shifts (8am – 4pm, 10am – 6pm, or 2pm – 10pm) to cover EMEA and non-UK hours. As a Service Desk Analyst, you will be at the forefront of customer success, providing essential technical support to business customers. Professional Growth: Work with industry leaders in Financial Services, Telecoms, and Utilities. Impactful Work: Help streamline complex customer journeys into effortless experiences, making a tangible difference in client operations. Partner with Program Managers, Account Managers, and Solutions Engineers to resolve critical technical issues. Enjoy a hybrid working policy, balancing office presence with remote work. Be part of a multi-award-winning platform known for its rapid deployment and robust security. Respond to support reports within SLA, providing expert technical solutions. Conduct advanced troubleshooting and log analysis. Document case resolutions to enhance support, scalability and self-service capabilities. Participate in internal projects and stay updated with new features and maintenance activities. Experience in a customer-facing incident management technical support role supporting a SaaS product. Familiarity with networking concepts Knowledge of web technologies Flexible to work rotating shifts (8am – 4pm, 10am – 6pm, or 2pm -10pm) to cover EMEA and non UK hours. Be part of a team that leverages data and time effectively to deliver exceptional customer experiences.