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- Tasks: Provide expert IT support and lead complex technical solutions.
- Company: Join a leading ICT supplier with 30 years of experience in innovative services.
- Benefits: Enjoy hybrid working, generous holiday, and private medical insurance.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Experience with Windows, Microsoft 365, Azure, and ITIL is essential.
- Other info: Opportunity for personal wellbeing days and CSR volunteer initiatives.
The predicted salary is between 42000 - 84000 £ per year.
With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products. As the Senior IT Support Engineer, you will provide expert-level support, manage escalations, and lead complex technical solutions. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools. Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies. Providing technical leadership to Level 1 and Level 2 engineers. Maintain and update IT documentation. Experience The successful candidate will have management and implementation experience of: Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel. Server technologies: Virtualisation, Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementations, migration and support. Firewalls: Sophos, Cisco, Fortinet and PF Sense. Hands-on expertise in PowerShell scripting. Back up solutions and AV technologies. Experience with device management solutions. ITIL v3/4 Foundation. UC Technologies. Database systems. Use of 3rd party patching tools. Remuneration 25 days holiday entitlement rising to 28 days after 5 plus years of service. Holiday Purchase Scheme. A company supported CSR Volunteer Day. 2 days for personal wellbeing. Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP). Electric Vehicle salary sacrifice scheme. Death in Service x4 basic salary. Private Medical Insurance is available, partially subsidised. Salary sacrifice charity donation scheme. Hybrid working arrangement Mon & Fri optional WFH days. For immediate consideration please send your CV in today. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Computers and Electronics Manufacturing #J-18808-Ljbffr
Senior IT Support Engineer employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL principles, especially in Incident, Problem, Change, and Service Request management. Being able to discuss how you've applied these concepts in previous roles will demonstrate your expertise and alignment with our client's standards.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365, Intune, and Azure AD. Be prepared to share specific examples of how you've managed and optimised these environments, as this is crucial for the role.
✨Tip Number 3
Showcase your hands-on experience with PowerShell scripting. Consider preparing a brief overview of a project where you used scripting to solve a problem or improve efficiency, as this will highlight your technical skills.
✨Tip Number 4
Be ready to discuss your experience with various server technologies and public cloud solutions like Azure or AWS. Highlight any specific implementations or migrations you've led, as this will set you apart from other candidates.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior IT Support Engineer role. Focus on your expertise in Windows 10/11, Microsoft 365, and any hands-on experience with PowerShell scripting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to lead technical teams. Mention specific examples of how you've managed escalations or led complex technical solutions in previous roles.
Highlight ITIL Knowledge: Since the role requires knowledge of ITIL practices, be sure to mention your ITIL v3/4 Foundation certification and any practical experience you have in Incident, Problem, Change, and Service Request management.
Showcase Leadership Skills: Emphasise your experience in providing technical leadership to Level 1 and Level 2 engineers. Include examples of how you've mentored others or led projects to demonstrate your capability in this area.
How to prepare for a job interview at Sadler Recruitment
✨Showcase Your Technical Expertise
As a Senior IT Support Engineer, it's crucial to demonstrate your in-depth knowledge of technologies like Windows 10/11, Microsoft 365, and Azure. Be prepared to discuss specific projects where you've implemented these solutions and how you tackled challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of examples from your past experiences where you successfully managed major incidents or performed root cause analysis.
✨Highlight Leadership Experience
Since the role involves providing technical leadership to Level 1 and Level 2 engineers, be ready to share instances where you've mentored or guided junior staff. This will show your capability to lead and support a team effectively.
✨Familiarise Yourself with ITIL Practices
Given the emphasis on ITIL standards in the job description, brush up on your knowledge of Incident, Problem, Change, and Service Request management. Be prepared to discuss how you've applied these principles in your previous roles.
