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- Tasks: Lead complex technical solutions and provide expert-level IT support.
- Company: Join a top ICT supplier with 30 years of innovation in IT services.
- Benefits: Enjoy hybrid working, generous holiday, and private medical insurance.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: Experience with Windows, Microsoft 365, Azure, and ITIL is essential.
- Other info: Opportunity for personal wellbeing days and CSR volunteer activities.
The predicted salary is between 43200 - 72000 £ per year.
With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.
As the Senior IT Support Engineer, you will provide expert-level support, manage escalations, and lead complex technical solutions.
Responsibilities
- Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
- Working as a technical lead on major incidents, problem management and root cause analysis.
- Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
- Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
- Providing technical leadership to Level 1 and Level 2 engineers.
- Maintain and update IT documentation.
Experience
The successful candidate will have management and implementation experience of:
- Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
- Server technologies: Virtualisation, Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022.
- Public Cloud Solutions: Azure or AWS solution implementations, migration and support.
- Firewalls: Sophos, Cisco, Fortinet and PF Sense.
- Hands-on expertise in PowerShell scripting.
- Back up solutions and AV technologies.
- Experience with device management solutions.
- ITIL v3/4 Foundation.
- UC Technologies.
- Database systems.
- Use of 3rd party patching tools.
Remuneration
- 25 days holiday entitlement rising to 28 days after 5 plus years of service.
- Holiday Purchase Scheme.
- A company supported CSR Volunteer Day.
- 2 days for personal wellbeing.
- Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP).
- Electric Vehicle salary sacrifice scheme.
- Death in Service x4 basic salary.
- Private Medical Insurance is available, partially subsidised.
- Salary sacrifice charity donation scheme.
- Hybrid working arrangement Mon & Fri optional WFH days.
For immediate consideration please send your CV in today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Computers and Electronics Manufacturing
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Senior Infrastructure Engineer employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with ITIL principles, especially in Incident, Problem, Change, and Service Request management. Being able to discuss how you've applied these frameworks in past roles will demonstrate your expertise and alignment with the company's standards.
✨Tip Number 2
Showcase your hands-on experience with Microsoft technologies like Windows 10/11, Microsoft 365, and Intune. Prepare specific examples of how you've managed and optimised these environments, as this will highlight your technical leadership capabilities.
✨Tip Number 3
Brush up on your knowledge of public cloud solutions, particularly Azure and AWS. Be ready to discuss any migration or support projects you've been involved in, as this is a key area for the role.
✨Tip Number 4
Prepare to talk about your experience with endpoint security solutions and patch management. Highlight any specific tools or strategies you've used to ensure compliance and security, as this will be crucial for the position.
We think you need these skills to ace Senior Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in Windows, Microsoft 365, and any cloud solutions you've worked with.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to lead technical teams. Mention specific examples of how you've managed incidents or optimised environments in previous roles.
Highlight Technical Skills: In your application, emphasise your hands-on experience with technologies mentioned in the job description, such as PowerShell scripting, Azure, and endpoint security solutions. Use bullet points for clarity.
Showcase Leadership Experience: Since the role involves providing technical leadership, include examples of how you've mentored junior engineers or led projects. This will demonstrate your capability to manage and support a team effectively.
How to prepare for a job interview at Sadler Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Azure AD. Highlight specific projects where you implemented these solutions and the impact they had.
✨Demonstrate Problem-Solving Skills
Since the role involves managing escalations and leading complex technical solutions, be ready to share examples of how you've successfully resolved major incidents or conducted root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ITIL Practices
As the position requires working within ITIL frameworks, brush up on your knowledge of Incident, Problem, Change, and Service Request management. Be prepared to discuss how you've applied these principles in previous roles to improve service delivery.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing insightful questions about the company's IT infrastructure, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
