Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert support and lead technical solutions for Managed Service customers.
- Company: Join a leading ICT supplier with over 40 years of experience and a strong reputation.
- Benefits: Enjoy 25 days holiday, hybrid working, and a range of employee perks.
- Why this job: Be part of a dynamic team, tackling complex challenges and making a real impact.
- Qualifications: 5+ years in an MSP environment with strong technical and communication skills required.
- Other info: Opportunity for personal growth and involvement in CSR initiatives.
The predicted salary is between 36000 - 54000 £ per year.
Location: Caerphilly with potential travel to other customer sites
Salary/Package: £45,000+ non-sales Incentive
Benefits:
- 25 days holiday entitlement, rising to 28 days after 5+ years of service
- Holiday Purchase Scheme
- Company-supported CSR Volunteer Day
- 2 days for personal wellbeing
- Pension scheme with Salary Sacrifice/Exchange option (subject to eligibility)
- Electric Vehicle salary sacrifice scheme (subject to eligibility)
- Death in Service x4 basic salary
- Partially subsidised Private Medical Insurance
- SAGE Employee Benefits scheme
- Salary sacrifice charity donation scheme
- Christmas Savings Club
- Company Lottery
- Out-of-town offices with free parking
- Hybrid working arrangement Mon & Fri optional WFH days
Company Overview:
Our client is a leading ICT supplier with over 40 years of experience. Known for its financial strength and quality of services, the company has a proven track record in supplying under numerous framework agreements and winning government contracts. The company offers Managed Services and Solution Design, ensuring a wide and varied career path for its employees.
Role Description:
As a Senior Infrastructure Engineer, you will be crucial in providing expert-level support, managing escalations, and leading complex technical solutions for their Managed Service customers. This role demands excellent communication and problem-solving skills, along with the ability to work both independently and collaboratively to deliver high-quality outcomes.
Key Responsibilities:
- Deliver outstanding 3rd line technical support for all EUC-related incidents and service requests.
- Manage and optimise enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
- Maintain and support Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
- Deploy and manage endpoint security solutions, patching, and compliance policies.
- Provide technical leadership and mentorship to Tier 1 and Tier 2 engineers.
- Lead major incidents, problem management, and root cause analysis.
- Collaborate with project teams on EUC transformation initiatives.
- Maintain and update IT documentation and processes.
Working Hours:
The role operates within a shift pattern between 0700 to 1800 daily, with occasional weekend and public holiday working. Additional hours may be required for the proper performance of duties. Participation in an on-call rota for remote out-of-hours technical support is also expected.
Essential Experience:
- Proven experience as a senior engineer within an MSP environment.
- Excellent problem-solving skills and ability to manage high-pressure escalations.
- Strong communication skills for effective client and internal team interactions.
- Familiarity with the ITIL framework and structured support environments.
- Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel.
- Experience with virtualisation technologies (Proxmox, Microsoft Hyper-V), public cloud solutions (Azure or AWS), and network technologies (LAN/WLAN/WAN).
- Hands-on expertise in PowerShell scripting for automation and system management.
- Strong experience with desktop virtualisation technologies (Citrix, VMware Horizon, Windows 365, AVD).
- Proven experience in managing and fault-finding AV technologies (Sophos, Defender).
- Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault).
Desirable Experience:
- Experience with device management solutions (SCCM, Jamf).
- ITIL v3/4 Foundation certification.
- Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server).
- Minimum of 5 years in an MSP environment.
- Use of 3rd party patching tools (Ninja, Action1, Winget).
Competencies:
- Effective communication skills
- Professional and positive interaction
- Strong work ethic and commitment to task completion
- Routine problem-solving abilities
For immediate consideration please send your CV in today.
Senior Infrastructure Engineer employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed high-pressure escalations in previous roles. This will showcase your problem-solving skills and ability to lead during critical situations, which is essential for a Senior Infrastructure Engineer.
✨Tip Number 3
Highlight any experience you have with mentoring or leading teams, especially Tier 1 and Tier 2 engineers. This aligns with the role's requirement for providing technical leadership and will set you apart from other candidates.
✨Tip Number 4
Research the company’s background and their approach to Managed Services. Understanding their values and how they operate can help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Senior Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Infrastructure Engineer role. Focus on your expertise in managing EUC environments, Microsoft 365, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention specific examples of how you've successfully managed escalations or led technical solutions in previous roles.
Highlight Relevant Certifications: If you have ITIL v3/4 Foundation certification or any other relevant qualifications, make sure to include these in your application. This can set you apart from other candidates.
Showcase Technical Expertise: In your application, emphasise your hands-on experience with technologies mentioned in the job description, such as PowerShell scripting, virtualisation technologies, and endpoint security solutions. Be specific about your achievements in these areas.
How to prepare for a job interview at Sadler Recruitment
✨Showcase Your Technical Expertise
As a Senior Infrastructure Engineer, it's crucial to demonstrate your deep understanding of technologies like Windows 10/11, Microsoft 365, and virtualisation tools. Be prepared to discuss specific projects where you've successfully implemented these technologies.
✨Prepare for Problem-Solving Scenarios
Expect to face technical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process when troubleshooting issues, especially in high-pressure situations, as this is a key part of the role.
✨Highlight Your Leadership Experience
Since the role involves mentoring Tier 1 and Tier 2 engineers, be ready to share examples of how you've led teams or provided guidance in previous positions. This will show your capability to take on a leadership role within the company.
✨Familiarise Yourself with ITIL Framework
Understanding the ITIL framework is essential for this position. Brush up on its principles and be prepared to discuss how you've applied ITIL practices in your past roles to improve service delivery and incident management.
